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Blog posts and articles by Falcony

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How to improve dissatisfied customer experience in commercial real estate?

Customer satisfaction is paramount in any business, and the realm of commercial real estate is no...

Facility Management
3 min read

10 Things to Get Checked Immediately After a Workplace Accident

Workplace accidents can happen unexpectedly and have serious consequences for employees and...

HSEQ
3 min read

Common Safety Issues in the Manufacturing and Industrial Sector

The manufacturing and industrial sector plays a crucial role in the global economy, but it also...

HSEQ
4 min read

How to use lean six sigma in logistics?

In the dynamic and competitive landscape of logistics, efficiency and precision are paramount. To...

5S
3 min read

What is SUSAR reporting?

In the complex landscape of pharmaceuticals and medical products, patient safety is paramount. The...

HSEQ
3 min read

Creating an Effective Employee Code of Conduct for Retail Security

An employee code of conduct serves as a guiding document that outlines the expected behavior,...

Security
4 min read

Should you let whistleblowers stay anonymous or not (hint: it's both)

Whistleblowing is a critical mechanism for exposing wrongdoing and ensuring organizational...

Whistleblowing
4 min read

30 Most Common Near Miss Incidents in Airports

Airports, the bustling hubs of modern travel, are places where precision and coordination are...

HSEQ
12 min read

Why Every Company Should Involve Frontline Employees in Observations?

In the competitive landscape of today's business world, companies are constantly seeking innovative...

HSEQ
6 min read

What's the cost of financial fraud and how whistleblowers can prevent it

Financial fraud poses a significant threat to organizations, economies, and individuals alike. It...

Whistleblowing
4 min read

12 most common safety hazards in restaurants

Dining out at a restaurant is a delightful experience, offering a chance to savor delicious cuisine...

HSEQ
5 min read

What is the goal of customer experience in commercial real estate?

In the competitive landscape of commercial real estate, customer experience has emerged as a...

Facility Management
3 min read

18 Types of Safety Incidents All Maritime Companies Should Be Reporting

In the vast and dynamic maritime industry, safety incidents can have far-reaching consequences,...

HSEQ
7 min read

The Most Common Whistleblowing Cases in Retail

Whistleblowing is a vital mechanism that encourages individuals within organizations to report...

Whistleblowing
3 min read

Optimizing Retail Store Design and Layout for Loss Prevention

The design and layout of a retail store play a significant role in preventing loss and ensuring a...

Security
4 min read

The Hidden Costs of Gatekeepers for Internal Communication

Effective communication within an organization is crucial for its success. However, the presence of...

Incident Reporting
4 min read

How to use 5S audits in logistics?

Efficiency and organization are paramount in the world of logistics. Whether you're managing a...

Check List
4 min read

Typical Near Misses in Industrial Manufacturing

In the industrial manufacturing sector, safety is paramount. One crucial aspect of maintaining a...

HSEQ
5 min read

Shoplifters Profiling and Detection Techniques in Retail

Profiling and detecting shoplifters is a crucial aspect of loss prevention in the retail industry....

Security
6 min read

Whistleblower Protection: Encouraging Reporting of Suspicious Activities in retail

Whistleblower protection is a crucial aspect of ensuring a safe and secure retail environment....

Security
4 min read

Loss Prevention Strategies and Best Practices for Retail Stores

Loss prevention is a critical aspect of retail management, aimed at minimizing losses due to theft,...

Security
3 min read

Lean six sigma vs. 5S: Commonalities and Differences

In the realm of process improvement and operational excellence, various methodologies have emerged...

5S
4 min read

What is FMEA (Failure Modes and Effects Analysis)?

In today's rapidly evolving world, where technology, engineering, and innovation are driving...

HSEQ
8 min read

Proactive Security Measures: The Role of Security Audits in Risk Management

In today's rapidly evolving threat landscape, organizations must adopt proactive security measures...

Security
3 min read

Exploring Security Audit Findings: Prioritization and Remediation Strategies

Security audits provide valuable insights into an organization's security posture, identifying...

Security
4 min read

The Power of Whistleblowing: Why Compliance and Operational Risks are Redefined with Transparency

To understand whistleblowing and its importance in risk management, it is first necessary to...

Risk Management
2 min read

Leveraging Security Audit Insights for Continuous Improvement

Security audits provide organizations with valuable insights into their security posture,...

Security
3 min read

5 main problems with most whistleblowing programs and policies

Whistleblowing programs and policies are designed to protect employees who report misconduct or...

Risk Management
5 min read

ESG Metrics Demystified: Uncovering Key Environmental, Social, and Governance Indicators

In today's business landscape, Environmental, Social, and Governance (ESG) metrics have become...

Environmental, social, and corporate governance
5 min read

Building a Culture of Honesty and Integrity in Retail Organizations

A culture of honesty and integrity is the foundation of a successful and trustworthy retail...

Security
4 min read

Whistleblowing for the Greater Good: How to help your employees Take a Stand for Human Rights

As a business leader, you have the power to create a positive impact on human rights through your...

Risk Management
5 min read

Physical Security Measures Every Retailer Should Implement

Physical security measures are essential for retailers to protect their assets, employees, and...

Security
4 min read

Typical whistleblowing cases in Manufacturing with revealing examples

In the manufacturing industry, there are a number of common types of whistleblowing cases that...

Whistleblowing
4 min read

Unlocking the Power of ESG Reporting: A Comprehensive Overview

In recent years, environmental, social, and governance (ESG) reporting has gained significant...

Environmental, social, and corporate governance
6 min read

The future of corporate governance: How whistleblowing software is paving the way for greater social responsibility

Corporate governance refers to the system of rules, practices, and processes by which a company is...

Whistleblowing
4 min read

The Benefits of a Strong Security and Asset Protection Program in Retail

In the retail industry, a strong security and asset protection program is vital for ensuring the...

Security
4 min read

The Importance of Retail Security: Safeguarding Your Assets and Customers

In the world of retail, ensuring the security of your assets and customers is paramount. Retail...

Security
3 min read

3 reasons how whistleblowing prevents harassment at the workplace

Whistleblowing, or the act of reporting misconduct or wrongdoing within an organization, can be a...

Whistleblowing
3 min read

ESG Audits and Reporting: Key Principles and Best Practices

In today's rapidly changing world, organizations face increasing pressure to incorporate...

Environmental, social, and corporate governance
17 min read

History of retail security

The history of retail security can be traced back to the emergence of organized trade and commerce....

Security
3 min read

All-time best books to read about whistleblowing

Without further introductions, here's the list of books we at Falcony recommend to read about...

Whistleblowing
4 min read

Common Security Threats and Challenges Faced by Retailers Today

The retail industry faces numerous security threats and challenges in today's dynamic landscape....

Security
5 min read

Understanding Incident Reporting Friction: Its Significance and Impact

Incident reporting plays a crucial role in maintaining the safety, security, and operational...

Incident Reporting
9 min read

Typical whistleblowing cases in Software and Tech industries

Whistleblowing, also known as reporting misconduct or reporting a concern, refers to the act of...

Whistleblowing
3 min read

Incident Response and Disaster Recovery in Retail Cybersecurity

In the ever-evolving landscape of cybersecurity threats, retailers must be prepared to effectively...

Security
5 min read

Understanding Different Types of Losses in Retail and How to Prevent Them

Losses in the retail industry can have a significant impact on a retailer's profitability,...

Security
3 min read

Alarm Systems and Access Control: Protecting Your Retail Store

Alarm systems and access control are crucial components of retail security, providing retailers...

Security
4 min read

The Role of Security Personnel and Patrols in Retail Security

Security personnel and patrols play a vital role in maintaining a safe and secure retail...

Security
4 min read

Navigating ESG Frameworks: Understanding GRI, SASB, and TCFD

Navigating the world of ESG reporting can be overwhelming, with numerous frameworks available to...

Environmental, social, and corporate governance
6 min read

Enhancing Retail Security with CCTV Cameras and Surveillance Systems

CCTV cameras and surveillance systems have become indispensable tools in enhancing retail security....

Security
4 min read

Securing Doors and Windows: Essential Steps for Retailers

Securing doors and windows is a critical aspect of retail security. These entry points are...

Security
3 min read

Emergency Lighting and Exits: Ensuring Safety in Retail Environments

Emergency lighting and exits play a critical role in maintaining a safe and secure retail...

Security
4 min read

Inventory Audits and Controls: Effective Measures for Preventing Employee Theft

Inventory theft can significantly impact a retailer's profitability, customer satisfaction, and...

Security
4 min read

Preventing Employee Theft: Background Checks and Screening Processes

Employee theft can have a significant impact on the financial health, reputation, and overall...

Security
4 min read

Emergency Response and Evacuation Procedures for Retail Stores

Having well-defined emergency response and evacuation procedures is crucial for the safety of...

Security
3 min read

Safe and Cash Handling Best Practices for Retailers

Safe and efficient cash handling practices are crucial for retailers to protect their financial...

Security
4 min read

Thinking Fast and Slow in Safety Reporting: The Role of Cognitive Processes

In the realm of safety reporting, understanding the cognitive processes behind decision-making and...

Incident Reporting
6 min read

Why incident management needs to be conversational

In today's fast-paced and interconnected world, incidents and disruptions can occur at any time,...

Incident Reporting
5 min read

How to draft a whistleblowing policy

A whistleblowing policy is a set of guidelines that outlines the process for employees to report...

Whistleblowing
2 min read

The ethical quandaries of whistleblowing: Can software provide a solution?

Whistleblowing refers to the act of exposing misconduct, wrongdoing, or illegal activity within an...

Whistleblowing
3 min read

To reveal or not to reveal: The pros and cons of anonymous reporting in whistleblowing software

To protect whistleblowers, many organizations have implemented anonymous reporting systems, which...

Whistleblowing
3 min read

Why staying silent of wrongdoings is costly for your organisation?

Staying silent about wrongdoings within an organisation can be costly in several ways. Here are...

Whistleblowing
5 min read

What is ISO37002 and how it relates to whistleblowing?

ISO 37002 is an international standard for implementing and maintaining a whistleblower protection...

Whistleblowing
3 min read

Empowering employees to speak up: The impact of incident reporting software on safety culture

In today's digital age, most employees are accustomed to using convenient and easy-to-use...

Safety Management
3 min read

Top 5 customer experience skills in commercial real estate

Providing excellent customer experience is essential in the commercial real estate industry, as it...

Tenant Communication
3 min read

5 secrets to achieving 5-star customer experience in business parks

Achieving 5-star customer experience in business parks is crucial for driving customer satisfaction...

Tenant Communication
3 min read

The 4 P’s of customer experience in commercial real estate

In the real estate industry, customer experience is a crucial factor that can impact the success of...

Tenant Communication
3 min read

What mining companies can learn from aviation safety practices

Have you ever wondered what mining companies could learn from aviation safety practices? Well,...

Safety Management
3 min read

A step-by-step guide to implementing a successful whistleblowing software program

Blowing the whistle on workplace misconduct can be a challenging and stressful process. However,...

Whistleblowing
6 min read

Whistleblowing regulations in non-EU countries

With EU wide Whistleblower protection regulation soon to be implemented in national laws of all EU...

Whistleblowing
14 min read

Safety toolbox talk and safety dialogue - differences, benefits and purpose

Both Safety Toolbox Talk and Safety Dialogue are important components of a comprehensive health...

Safety Management
2 min read

From Frustration to Delight: Transforming the Commercial Real Estate Customer Journey

Most property asset managers understand the importance of delivering a positive customer experience...

Property Management
4 min read

Blow the corruption whistle: a book summary of ”Thieves of state” by Sarah Chayes

"Thieves of State: Why Corruption Threatens Global Security" is a book written by Sarah Chayes that...

Whistleblowing
4 min read

How does quality reporting decrease costs of quality?

Quality reporting is a crucial component of any quality management system, as it helps...

HSEQ
2 min read

24 books for safety managers to read before you die

Books are a superb way to learn and this is no different for safety managers. Even though we often...

Safety Management
9 min read

From reactive to proactive: How incident reporting software can transform your approach to risk management

Incident reporting software can be a powerful tool for transforming your organization's approach to...

Safety Management
3 min read

Difference between quality defects, deviations, observations, NCRs and findings

In the world of quality management, it is important to be able to accurately identify and classify...

HSEQ
3 min read

Difference between quality control, quality assurance and quality management

Quality control, quality assurance, and quality management are all important concepts in the world...

HSEQ
3 min read

10 things you should know about retail audits

Retail audits are an important part of the retail industry, but many people may not be aware of...

Security
3 min read

A book summary of Drift into failure by Sidney Dekker.

"Drift into Failure" is a book by Sidney Dekker that examines the ways in which complex systems can...

Safety Management
4 min read

Why incident management is the most important job of safety manager?

Incident management is a crucial aspect of occupational health and safety, and setting up the...

Safety Management
3 min read

The true cost of workplace accidents: How to make the case for increased safety investment

Nobody wants to work in a job where they need to fear everyday of somebody being injured. But...

Safety Management
4 min read

Six strategies for resolving commercial tenant complaints and disputes

As a commercial property owner or manager, it is important to effectively address tenant complaints...

Property Management
3 min read

How to use Quality inspections at every step of your value chain?

Quality inspections are a key component of any quality management system, as they help...

HSEQ
3 min read

Eight Quality Management principles of ISO 9001

ISO 9001 is a quality management system standard that outlines the requirements for an...

HSEQ
5 min read

The New and Updated Falcony APIs

Involvement platforms are not one-size fits all solutions for every use case, but the customers...

Company updates
6 min read

The role of visual merchandising in retail audits

Visual merchandising is an essential aspect of retail business and plays a crucial role in...

Retail
3 min read

How to prepare for a retail audit: Tips and best practices

Are you getting ready for a retail audit? It can be a daunting task, but it doesn't have to be....

Security
5 min read

Real-time reporting: The key to effective incident management and how software can facilitate it

Effective incident management is critical for addressing and resolving issues in a timely and...

Safety Management
4 min read

The top 5 benefits of incorporating inspections into your QMS

Incorporating inspections into a Quality Management System (QMS) can bring a range of benefits to a...

HSEQ
2 min read

The importance of supplier evaluations

Supplier evaluations are a critical aspect of managing any business, as they help ensure that the...

HSEQ
3 min read

Falcony Launches The Audit Scheduling Add-On

For our auditing customers, one of the most requested improvements we’ve ever received has been...

Company updates
5 min read

From Small Data to Big Improvement: a book summary of Small Data (2016) by Martin Lindstrom

"Small Data: The Tiny Clues That Uncover Huge Trends" is a book by Martin Lindstrom, published in...

HSEQ
3 min read

Tech to the rescue: 10 ways how digital tools are revolutionizing near miss and unsafe act reporting

Gone are the days of tedious paper-based reporting systems and the fear of being "that person" who...

Safety Management
10 min read

Overcome Cognitive Biases and Make Safer Decisions: a book summary of Thinking Fast and Slow by Daniel Kahnemann

Thinking, Fast and Slow is a book by Daniel Kahneman that was published in 2011. The book...

HSEQ
6 min read

Why more images equals more data while doing inspections

Taking more images during inspections, safety walks and audits can be a valuable tool for improving...

HSEQ
2 min read

From slips and lapses to knowledge-based mistakes: A summary of 'Field Guide to Understanding Human Error' by Sidney Dekker

Hey there safety manager! Are you looking for a book that explains why all of us (even the best of...

HSEQ
3 min read

How The Operating Environment Affects Incident Reporting

Incident reporting is a very contextual process. For incident reporting to work effectively in...

Incident Reporting
6 min read

Mobile Reporting As A Game Changer In Incident Management

There are many different aspects to consider when implementing an incident reporting system. You...

Incident Reporting
3 min read

Why “Knowing Your Enemy” Matters In Auditing

“If you know your enemy and know yourself, you need not fear the result of a hundred battles.” Sun...

Incident Reporting
3 min read

20 Types of Incidents all Retailers should be Reporting

In retail, many things can go wrong. A worker might get injured or experience a near miss...

Leading Indicators
9 min read

How To Gather And Act On Feedback

Feedback is vital to getting your team to operate at their best. Unfortunately, businesses often...

Incident Reporting
6 min read

Reactive Vs. Proactive Reporting

In the ideal world, businesses would spot safety concerns before they became issues or led to an...

Incident Reporting
4 min read

5 Tips For Creating Great Checklists

This is an updated version of a blog post originally published in May 2016.

In the process of...

Check Tech
3 min read

5 Health And Safety Issues In The Transportation Industry

We know that people in the transportation industry, such as long-distance drivers, already have...

Leading Indicators
4 min read

How To Successfully Implement A New Reporting Platform

Introducing a new software system can be a challenge that upsets your organisation’s functioning....

Incident Reporting
3 min read

Why are last minute risk assessment so important?

Last minute risk assessments are evaluations of potential risks that are conducted shortly before...

Safety Management
2 min read

Complex systems and the inevitable disasters they bring: A review of 'Normal Accidents' by Charles Perrow

Hey there safety professional! Are you looking for a book that will blow your mind and make you...

Safety Management
2 min read

The perverse incentives of zero injury culture

Zero injury goals, also known as "zero harm", "zero accidents" or "zero incidents," are a popular...

Safety Management
3 min read

When The Tool Becomes A Blocker For Processes

Anytime an organisation introduces a new process or way of doing things, there are bound to be...

Incident Reporting
5 min read

How To Create A Building Inspection Checklist?

This is an updated version of a blog post originally published in October 2016.

Although smaller...

Check List
4 min read

Why Safety Is Everyone’s Responsibility (tip: it’s the culture)

It’s not a new idea, is it? Safety is everyone’s responsibility! Imagine working at a construction...

Safety Management
4 min read

The Use Of “Early Adopters” In Incident Software Implementation

Introducing new software and systems can disrupt your business’ workflow, causing interruptions in...

Incident Reporting
3 min read

The Power Of Whistleblowing

To understand whistleblowing and its importance in risk management, it is first necessary to...

Whistleblowing
3 min read

How To Make A Quick First Draft For An Involvement Process

When trying to introduce changes that we believe will make positive improvements in the running of...

Incident Reporting
3 min read

The 3 Types Of Failures

Organisations are vast and complex entities. However, when you observe incident reporting or issue...

Incident Reporting
3 min read

Why Is Whistleblowing So Important?

We like to point out the importance of whistleblowing and open reporting but let's first give a...

Whistleblowing
11 min read

The Dangers Of Celebrating Too Early In Incident Reporting

There are few things that can bring a team together as much as mutual success and wins. Winning...

Incident Reporting
4 min read

Why Whistleblowing Doesn't Work Without CEO Commitment

Whistleblowing, or the act of reporting misconduct within an organisation, has gained increased...

Whistleblowing
3 min read

How To Handle Change Management In Incident Reporting

Change in general can be a difficult thing to navigate as an organisation. It can disrupt...

Safety Management
4 min read

What is CAPA and why is it important?

CAPA is the abbreviation for corrective and preventive actions. The term refers to the improvements...

Quality Management
4 min read

11 Reasons Why Most Safety Management Systems Fail To Engage Employees

Do you know the saying, “a chain is only as strong as its weakest link”? In safety management, the...

Safety Management
7 min read

The Secret Behind Incident Reporting: Communications

No one likes to be taken by surprise when it comes to safety matters. Not the management, nor the...

Safety Management
6 min read

5 Quick Reminders For Effective Safety Walks

Safety walks are an important part of any organisation's safety program. They help identify...

Safety Management
3 min read

The Observation Definition Gap In Safety: What Is It And How To Fix It

As a manager, you know the importance of safety and what it means to your work. You must ensure...

Safety Management
4 min read

7 Blogs Every Safety Manager Should Be Reading

This is updated version of the original blog post published in August 2016.

When done correctly,...

Safety Management
4 min read

The Difference Of Audits, Inspections, Assessments, And Checks

This is an updated version of a blog post originally published in June 2016.

Audits, Inspections,...

Safety Management
3 min read

The Price You Pay For Inaction In Safety

Making choices isn't a straightforward affair. Some decisions hold more weight and thus have...

Safety Management
4 min read

How To Motivate Whistleblowers To Report Misconducts?

In order for a company to function smoothly, it is essential that employees feel comfortable coming...

Safety Management
3 min read

Ways To Get Senior Management Buy-in For An Incident Reporting Software

An incident reporting software enables the organisation to track all incidents during the normal...

Safety Management
4 min read

Occupational Safety: Why Is It So Important?

This blog post was originally published in April 2016.

Every business has safety risks that could...

Check Tech
4 min read

How To Manage The Accident Frequency Rate

Accidents are going to happen. It's a fact of life. But how often do they happen? Are you being...

Safety Management
4 min read

What Is Martyn's Law And How Can Technology Support It?

In this blog post, we will explore the role of technology in Martyn's Law and how it will be used...

Incident Reporting
4 min read

The 5 Ways To Improve Safety Reporting Rates

What strategies are you enforcing to improve an organisation's safety reporting? How do you handle,...

Safety Management
7 min read

How to Categorise Incidents at The Workplace?

This blog post has been originally published in July 2016.

Incident reporting is crucial in every...

Safety Management
4 min read

The Promised Land Of Incident Reporting

We all want to have a workplace with fewer accidents and lost workdays. One in which there are no...

Safety Management
3 min read

Why are Leading Indicators Crucial in Safety Management?

Key performance indicators can be divided into several categories, but in this blog post, we’re...

Leading Indicators
3 min read

Whistleblowing Regulations And Laws In The United States

Whistleblowing is the act of bringing attention to illegal or unethical behaviour within an...

Whistleblowing
4 min read

Involvement Impacts Investments In Accident Prevention

There are many different ways you can invest in decreasing accidents in the workplace. If you are...

Safety Management
4 min read

20 Incident Types Every Hotel Must Track

What kind of things do you need to take into account to be prepared for hospitality incident...

Safety Management
7 min read

Incident Reporting: 7 Reasons Why It's Indispensable

Incidents and observations come in many types, such as safety incidents and accidents, near...

Check Tech
4 min read

How To Use Heinrich’s Triangle In Safety Management?

The Heinrich Accident Triangle is also known as the accident triangle or the Bird's triangle. It is...

Safety Management
4 min read

The 3 D’s Of Customer Experience In Commercial Real Estate

Customer experience is one of those buzzwords that gets thrown around a lot in the commercial real...

Tenant Communication
4 min read

9 Reasons For Failure (Regardless Of Industry Or Department)

Failures are an inevitable part of running a business, organisation, facility, or any other entity....

Incident Reporting
5 min read

What Are the Hottest Work Safety Topics Right Now?

Occupational safety has become a number one priority of many succeeding industrial, construction...

Occupational safety
4 min read

Integrate Incident Reporting Downwards

Incident reporting is an essential part of creating a workplace environment that is safe and...

Incident Reporting
5 min read

What Is Ethical Culture And Why It Matters For Whistleblowing?

The term ethical culture is often used to describe an organisation's values, behaviours, and...

Leading Indicators
6 min read

The KPIs Of The Involvement Economy

No successful business can operate off the work of a single person. It also cannot function at its...

Leading Indicators
5 min read

KPIs For High Involvement Teams: Involvement Rate

Gone are the days when employees were okay with simply being informed about workplace occurrences...

Leading Indicators
4 min read

Adoption Rates And Why It Matters In Safety

Selecting and introducing software is no easy feat and software adoption tends to remain a...

Safety Management
3 min read

Eight Plus One Books Every Safety Manager Should Read In 2022

“When you repeat a mistake, it’s not a mistake anymore. It’s a decision.” 

— Paul Coelho.

Reading...

Safety
6 min read

Safety Completion Rates: What Are They And How To Use Them?

When designing and monitoring an internal business safety plan, the easy part can be the beginning....

Leading Indicators
5 min read

When To Use Lagging And Leading Indicators In Safety

Key Performance Indicators (KPIs) are metrics or insights that help you measure the progress of...

Leading Indicators
3 min read

The Limitations Of Safety Metrics

Safety metrics and indicators can transform your health and safety program tremendously when used...

Leading Indicators
3 min read

The 4 Categories Of Safety Metrics

Measuring and monitoring safety should be at the top of all organisations’ priorities. Metrics help...

Safety Management
5 min read

Why Pen And Paper Are So Ineffective In Safety Management

When it comes to workplace safety, you can never get too comfortable or complacent. You need to be...

Safety Management
3 min read

The Difference Between Positive And Negative Incidents In Safety

Most people understand the importance of reporting safety incidents to ensure a safe workplace....

Safety Management
3 min read

How To Setup Safety Involvement KPIs

Safety is an essential part of workplace functionality and employee wellbeing. Setting safety...

Safety Management
5 min read

What Great Tenant Experiences Look Like?

There are many factors required to build a seamless tenant experience. Communication, tenant...

Tenant Communication
3 min read

What Is A Tenant Portal?

Tenant engagement and involvement require open communication, transparency, and accessibility....

Tenant Communication
3 min read

Safety Audit vs. Inspection: How To Tell The Difference

Safety audits and safety inspections both work towards identifying safety concerns and working...

Safety Management
3 min read

Why Having A Whistleblowing Channel Is Important

Unfortunately, unlawful and immoral activity will sometimes occur in an organisation. People who...

Whistleblowing
3 min read

How To Qualify Incidents And Observations In The Workplace

Accidents and near-accidents happen on worksites more often than we’d like. Fortunately, there are...

Incident Reporting
5 min read

Falcony's new integrations, webhooks and glimpse to the future

We are eager to tell you about the different things we have been cooking under the hood in our...

Company updates
5 min read

Why Safety Walks Are So Important

In almost any workplace, there are safety inspections, safety audits, and policies for incident...

Safety Management
5 min read

How To Help When An Incident Happens

Incident reporting is an essential part of a well-functioning, safe work environment. But reports...

Incident Reporting
3 min read

Drive involvement with subtasks, investigations and linked observations

If you participated in our launch event or read the previous blog post about the template library...

Company updates
4 min read

The Net Effect of Losing a Tenant

As a property manager, it's important to review your tenant experience every time you lose a...

Property Management
3 min read

Falcony launches template library, improved statistics and more

Just six months ago we launched our new brand Falcony and merged our two formerly separate...

Company updates
5 min read

Observation Tracking: Dos And Don’ts

Safety observations help identify risky or unsafe working conditions. Tracking these observations...

Safety Management
3 min read

5 Features Every Tenant Portal Must Have

A tenant portal is ultimately there to enhance the relationship between you, the property manager,...

Property Management
3 min read

Where Email Fails To Improve Tenant Experience

A well-rounded tenant experience involves a diverse combination of skills and the efficient...

Property Management
5 min read

Why Phone Calls Are Not An Effective Channel For Commercial Tenants

We use our phones for almost everything. Phones are such an accessible and convenient part of our...

Property Management
5 min read

What Low Reporting Rates Mean For Commercial Tenant Satisfaction

Tenants experience your building and its facilities in a way that you can’t. They know when issues...

Property Management
3 min read

How To Manage Commercial Tenant Contacts Easily

Commercial tenants often have several numbers that you can contact and different individuals...

Property Management
3 min read

How To Perfect Reception & Property Management Cooperation

Perfecting the management of your facilities is an intricate job. It requires the collaboration of...

Property Management
3 min read

The Black Hole Of Tenant Communication

Poor communication between the property owner or manager can be frustrating for tenants as it means...

Property Management
5 min read

Eliminate Email Mess With A Clear View

Managing properties efficiently requires property and facility managers to stay on the ball at all...

Property Management
5 min read

Why Tenants Prefer To Call The Switchboard

Millions of emails are sent every day, and it’s something that we all use in our work. So why do...

Property Management
3 min read

KPIs For Commercial Tenant Communications

As a commercial property manager, there’s a lot that goes into successful tenant involvement and...

Property Management
5 min read

Stop Pushing The Responsibility Of Communication To Tenants

It can be easy for commercial property owners or managers to push communication responsibilities...

Property Management
3 min read

Why Having One Unified Platform For All Commercial Tenant Needs Is Essential

Tenant involvement is important for efficient property management. As a property manager, you need...

Property Management
3 min read

Combine ALC Systems In One View For Tenants

ALC systems combine important information from specialised equipment to make it easier to access...

Property Management
3 min read

How To Onboard New Commercial Tenants

Efficiently onboarding new commercial tenants will make a major difference to how the rest of the...

Property Management
3 min read

What Happens When Tenants Can't Reach Property Management?

Effective communication between commercial tenants and property management benefits both parties....

Property Management
5 min read

How Information Silos Are Created In Commercial Tenant Relations

If you are in the business of leasing commercial real estate, you will know that it takes many...

Property Management
3 min read

Conflict Of Interest With Commercial Tenant Communication

In the world of business, most of the time your interests align with your customers. However, this...

Property Management
3 min read

Multiple Tenants With The Same Issue And Unaware Who To Call

If you are involved in leasing commercial premises, you will know how important it is to ensure...

Property Management
3 min read

How To Engage Your Contractors In Property Renovations And Why It Matters

Anyone in the world of commercial real estate is familiar with the drastic changes experienced by...

Property Management
3 min read

How Much Are Property Owners Investing In Tenant Retention?

One of the biggest mistakes one can make when leasing out commercial real estate is underestimating...

Property Management
5 min read

Top 5 Tips For Running Effective Tenant Meetings

The landscape of commercial real estate has changed dramatically in the last few years. An increase...

Property Management
5 min read

How To Prepare For An Interview For A Tenant Experience Manager

As a property manager, owner or landlord, providing the best support and service to your customers...

Property Management
5 min read

How To Handle Negative Tenant Feedback

Negative tenant feedback is something that managers will often face in the property industry. It is...

Property Management
3 min read

How To Increase Tenant Lifetime Value With Communication?

Tenant lifetime value is of extreme importance in the property industry. Not only do you want to...

Property Management
3 min read

Engaging Reception Services For Announcements

When you enter a commercial property, you may encounter different people to welcome you. These...

Property Management
5 min read

What Is Tenant Lifetime Value And How To Calculate It?

Lifetime value is an extremely important factor to consider when assessing and considering...

Property Management
3 min read

Tenant Involvement's Impact On Property Brand

As a property manager, you’ll be interested to know exactly what makes your brand look good. What...

Property Management
3 min read

Job Description Of A Tenant Experience Manager

Creating a satisfactory tenant experience is just as important in commercial real estate...

Tenant Communication
3 min read

Why You Shouldn’t Publish Tenant Announcements On Multiple Platforms

Managing tenant relations should be a top priority for commercial property managers. When you keep...

Tenant Communication
3 min read

Who Should Represent The Voice Of The Tenant In Management?

The voice and needs of tenants play a central role in the property management of commercial...

Tenant Communication
3 min read
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