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Blog posts and articles by Falcony

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Eight Quality Management principles of ISO 9001

ISO 9001 is a quality management system standard that outlines the requirements for an...

HSEQ
5 min read

The New and Updated Falcony APIs

Involvement platforms are not one-size fits all solutions for every use case, but the customers...

Company updates
7 min read

The role of visual merchandising in retail audits

Visual merchandising is an essential aspect of retail business and plays a crucial role in...

Retail
3 min read

How to prepare for a retail audit: Tips and best practices

Are you getting ready for a retail audit? It can be a daunting task, but it doesn't have to be....

Security
6 min read

Real-time reporting: The key to effective incident management and how software can facilitate it

Effective incident management is critical for addressing and resolving issues in a timely and...

Safety Management
4 min read

The top 5 benefits of incorporating inspections into your QMS

Incorporating inspections into a Quality Management System (QMS) can bring a range of benefits to a...

HSEQ
3 min read

The importance of supplier evaluations

Supplier evaluations are a critical aspect of managing any business, as they help ensure that the...

HSEQ
3 min read

Falcony Launches The Audit Scheduling Add-On

For our auditing customers, one of the most requested improvements we’ve ever received has been...

Company updates
6 min read

From Small Data to Big Improvement: a book summary of Small Data (2016) by Martin Lindstrom

"Small Data: The Tiny Clues That Uncover Huge Trends" is a book by Martin Lindstrom, published in...

HSEQ
4 min read

Tech to the rescue: 10 ways how digital tools are revolutionizing near miss and unsafe act reporting

Gone are the days of tedious paper-based reporting systems and the fear of being "that person" who...

Safety Management
11 min read

Overcome Cognitive Biases and Make Safer Decisions: a book summary of Thinking Fast and Slow by Daniel Kahnemann

Thinking, Fast and Slow is a book by Daniel Kahneman that was published in 2011. The book...

HSEQ
6 min read

Why more images equals more data while doing inspections

Taking more images during inspections, safety walks and audits can be a valuable tool for improving...

HSEQ
3 min read

From slips and lapses to knowledge-based mistakes: A summary of 'Field Guide to Understanding Human Error' by Sidney Dekker

Hey there safety manager! Are you looking for a book that explains why all of us (even the best of...

HSEQ
4 min read

How The Operating Environment Affects Incident Reporting

Incident reporting is a very contextual process. For incident reporting to work effectively in...

Incident Reporting
6 min read

Mobile Reporting As A Game Changer In Incident Management

There are many different aspects to consider when implementing an incident reporting system. You...

Incident Reporting
4 min read

Why “Knowing Your Enemy” Matters In Auditing

“If you know your enemy and know yourself, you need not fear the result of a hundred battles.” Sun...

Incident Reporting
4 min read

20 Types of Incidents all Retailers should be Reporting

In retail, many things can go wrong. A worker might get injured or experience a near miss...

Leading Indicators
10 min read

How To Gather And Act On Feedback

Feedback is vital to getting your team to operate at their best. Unfortunately, businesses often...

Incident Reporting
7 min read

Reactive Vs. Proactive Reporting

In the ideal world, businesses would spot safety concerns before they became issues or led to an...

Incident Reporting
4 min read

5 Tips For Creating Great Checklists

This is an updated version of a blog post originally published in May 2016.

In the process of...

Check Tech
3 min read

5 Health And Safety Issues In The Transportation Industry

We know that people in the transportation industry, such as long-distance drivers, already have...

Leading Indicators
4 min read

How To Successfully Implement A New Reporting Platform

Introducing a new software system can be a challenge that upsets your organisation’s functioning....

Incident Reporting
4 min read

Why are last minute risk assessment so important?

Last minute risk assessments are evaluations of potential risks that are conducted shortly before...

Safety Management
3 min read

Complex systems and the inevitable disasters they bring: A review of 'Normal Accidents' by Charles Perrow

Hey there safety professional!  Are you looking for a book that will blow your mind and make you...

Safety Management
3 min read

The perverse incentives of zero injury culture

Zero injury goals, also known as "zero harm", "zero accidents" or "zero incidents," are a popular...

Safety Management
3 min read

When The Tool Becomes A Blocker For Processes

Anytime an organisation introduces a new process or way of doing things, there are bound to be...

Incident Reporting
6 min read

How To Create A Building Inspection Checklist?

This is an updated version of a blog post originally published in October 2016.

Although smaller...

Check List
5 min read

Why Safety Is Everyone’s Responsibility (tip: it’s the culture)

It’s not a new idea, is it? Safety is everyone’s responsibility! Imagine working at a construction...

Safety Management
4 min read

The Use Of “Early Adopters” In Incident Software Implementation

Introducing new software and systems can disrupt your business’ workflow, causing interruptions in...

Incident Reporting
4 min read

The Power Of Whistleblowing

To understand whistleblowing and its importance in risk management, it is first necessary to...

Whistleblowing
3 min read

How To Make A Quick First Draft For An Involvement Process

When trying to introduce changes that we believe will make positive improvements in the running of...

Incident Reporting
4 min read

The 3 Types Of Failures

Organisations are vast and complex entities. However, when you observe incident reporting or issue...

Incident Reporting
4 min read

Why Is Whistleblowing So Important?

We like to point out the importance of whistleblowing and open reporting but let's first give a...

Whistleblowing
12 min read

The Dangers Of Celebrating Too Early In Incident Reporting

There are few things that can bring a team together as much as mutual success and wins. Winning...

Incident Reporting
4 min read

Why Whistleblowing Doesn't Work Without CEO Commitment

Whistleblowing, or the act of reporting misconduct within an organisation, has gained increased...

Whistleblowing
4 min read

How To Handle Change Management In Incident Reporting

Change in general can be a difficult thing to navigate as an organisation. It can disrupt...

Safety Management
4 min read

What is CAPA and why is it important?

CAPA is the abbreviation for corrective and preventive actions. The term refers to the improvements...

Quality Management
5 min read

11 Reasons Why Most Safety Management Systems Fail To Engage Employees

Do you know the saying, “a chain is only as strong as its weakest link”? In safety management, the...

Safety Management
8 min read

The Secret Behind Incident Reporting: Communications

No one likes to be taken by surprise when it comes to safety matters. Not the management, nor the...

Safety Management
6 min read

5 Quick Reminders For Effective Safety Walks

Safety walks are an important part of any organisation's safety program. They help identify...

Safety Management
3 min read

The Observation Definition Gap In Safety: What Is It And How To Fix It

As a manager, you know the importance of safety and what it means to your work. You must ensure...

Safety Management
5 min read

7 Blogs Every Safety Manager Should Be Reading

This is updated version of the original blog post published in August 2016.

When done correctly,...

Safety Management
4 min read

The Difference Of Audits, Inspections, Assessments, And Checks

This is an updated version of a blog post originally published in June 2016.

Audits, Inspections,...

Safety Management
4 min read

The Price You Pay For Inaction In Safety

Making choices isn't a straightforward affair. Some decisions hold more weight and thus have...

Safety Management
5 min read

How To Motivate Whistleblowers To Report Misconducts?

In order for a company to function smoothly, it is essential that employees feel comfortable coming...

Safety Management
3 min read

Ways To Get Senior Management Buy-in For An Incident Reporting Software

An incident reporting software enables the organisation to track all incidents during the normal...

Safety Management
5 min read

Occupational Safety: Why Is It So Important?

This blog post was originally published in April 2016.

Every business has safety risks that could...

Check Tech
5 min read

How To Manage The Accident Frequency Rate

Accidents are going to happen. It's a fact of life. But how often do they happen? Are you being...

Safety Management
5 min read

What Is Martyn's Law And How Can Technology Support It?

In this blog post, we will explore the role of technology in Martyn's Law and how it will be used...

Incident Reporting
5 min read

The 5 Ways To Improve Safety Reporting Rates

What strategies are you enforcing to improve an organisation's safety reporting? How do you handle,...

Safety Management
7 min read

How to Categorise Incidents at The Workplace?

This blog post has been originally published in July 2016.

Incident reporting is crucial in every...

Safety Management
5 min read

The Promised Land Of Incident Reporting

We all want to have a workplace with fewer accidents and lost workdays. One in which there are no...

Safety Management
4 min read

Why are Leading Indicators Crucial in Safety Management?

Key performance indicators can be divided into several categories, but in this blog post, we’re...

Leading Indicators
3 min read

Whistleblowing Regulations And Laws In The United States

Whistleblowing is the act of bringing attention to illegal or unethical behaviour within an...

Whistleblowing
5 min read

Involvement Impacts Investments In Accident Prevention

There are many different ways you can invest in decreasing accidents in the workplace. If you are...

Safety Management
4 min read

20 Incident Types Every Hotel Must Track

What kind of things do you need to take into account to be prepared for hospitality incident...

Safety Management
9 min read

Incident Reporting: 7 Reasons Why It's Indispensable

Incidents and observations come in many types, such as safety incidents and accidents, near...

Check Tech
4 min read

How To Use Heinrich’s Triangle In Safety Management?

The Heinrich Accident Triangle is also known as the accident triangle or the Bird's triangle. It is...

Safety Management
5 min read

The 3 D’s Of Customer Experience In Commercial Real Estate

Customer experience is one of those buzzwords that gets thrown around a lot in the commercial real...

Tenant Communication
5 min read

9 Reasons For Failure (Regardless Of Industry Or Department)

Failures are an inevitable part of running a business, organisation, facility, or any other entity....

Incident Reporting
5 min read

What Are the Hottest Work Safety Topics Right Now?

Occupational safety has become a number one priority of many succeeding industrial, construction...

Occupational safety
4 min read

Integrate Incident Reporting Downwards

Incident reporting is an essential part of creating a workplace environment that is safe and...

Incident Reporting
6 min read

What Is Ethical Culture And Why It Matters For Whistleblowing?

The term ethical culture is often used to describe an organisation's values, behaviours, and...

Leading Indicators
7 min read

The KPIs Of The Involvement Economy

No successful business can operate off the work of a single person. It also cannot function at its...

Leading Indicators
6 min read

KPIs For High Involvement Teams: Involvement Rate

Gone are the days when employees were okay with simply being informed about workplace occurrences...

Leading Indicators
4 min read

Adoption Rates And Why It Matters In Safety

Selecting and introducing software is no easy feat and software adoption tends to remain a...

Safety Management
3 min read

Eight Plus One Books Every Safety Manager Should Read In 2022

“When you repeat a mistake, it’s not a mistake anymore. It’s a decision.” 

— Paul Coelho.

Reading...

Safety
7 min read

Safety Completion Rates: What Are They And How To Use Them?

When designing and monitoring an internal business safety plan, the easy part can be the beginning....

Leading Indicators
6 min read

When To Use Lagging And Leading Indicators In Safety

Key Performance Indicators (KPIs) are metrics or insights that help you measure the progress of...

Leading Indicators
4 min read

The Limitations Of Safety Metrics

Safety metrics and indicators can transform your health and safety program tremendously when used...

Leading Indicators
3 min read

The 4 Categories Of Safety Metrics

Measuring and monitoring safety should be at the top of all organisations’ priorities. Metrics help...

Safety Management
6 min read

Why Pen And Paper Are So Ineffective In Safety Management

When it comes to workplace safety, you can never get too comfortable or complacent. You need to be...

Safety Management
3 min read

The Difference Between Positive And Negative Incidents In Safety

Most people understand the importance of reporting safety incidents to ensure a safe workplace....

Safety Management
3 min read

How To Setup Safety Involvement KPIs

Safety is an essential part of workplace functionality and employee wellbeing. Setting safety...

Safety Management
6 min read

What Great Tenant Experiences Look Like?

There are many factors required to build a seamless tenant experience. Communication, tenant...

Tenant Communication
4 min read

What Is A Tenant Portal?

Tenant engagement and involvement require open communication, transparency, and accessibility....

Tenant Communication
4 min read

Safety Audit vs. Inspection: How To Tell The Difference

Safety audits and safety inspections both work towards identifying safety concerns and working...

Safety Management
4 min read

Why Having A Whistleblowing Channel Is Important

Unfortunately, unlawful and immoral activity will sometimes occur in an organisation. People who...

Whistleblowing
4 min read

How To Qualify Incidents And Observations In The Workplace

Accidents and near-accidents happen on worksites more often than we’d like. Fortunately, there are...

Incident Reporting
6 min read

Falcony's new integrations, webhooks and glimpse to the future

We are eager to tell you about the different things we have been cooking under the hood in our...

Company updates
6 min read

Why Safety Walks Are So Important

In almost any workplace, there are safety inspections, safety audits, and policies for incident...

Safety Management
6 min read

How To Help When An Incident Happens

Incident reporting is an essential part of a well-functioning, safe work environment. But reports...

Incident Reporting
4 min read

Drive involvement with subtasks, investigations and linked observations

If you participated in our launch event or read the previous blog post about the template library...

Company updates
5 min read

The Net Effect of Losing a Tenant

As a property manager, it's important to review your tenant experience every time you lose a...

Property Management
3 min read

Falcony launches template library, improved statistics and more

Just six months ago we launched our new brand Falcony and merged our two formerly separate...

Company updates
6 min read

Observation Tracking: Dos And Don’ts

Safety observations help identify risky or unsafe working conditions. Tracking these observations...

Safety Management
4 min read

5 Features Every Tenant Portal Must Have

A tenant portal is ultimately there to enhance the relationship between you, the property manager,...

Property Management
3 min read

Where Email Fails To Improve Tenant Experience

A well-rounded tenant experience involves a diverse combination of skills and the efficient...

Property Management
6 min read

Why Phone Calls Are Not An Effective Channel For Commercial Tenants

We use our phones for almost everything. Phones are such an accessible and convenient part of our...

Property Management
6 min read

What Low Reporting Rates Mean For Commercial Tenant Satisfaction

Tenants experience your building and its facilities in a way that you can’t. They know when issues...

Property Management
4 min read

How To Manage Commercial Tenant Contacts Easily

Commercial tenants often have several numbers that you can contact and different individuals...

Property Management
4 min read

How To Perfect Reception & Property Management Cooperation

Perfecting the management of your facilities is an intricate job. It requires the collaboration of...

Property Management
3 min read

The Black Hole Of Tenant Communication

Poor communication between the property owner or manager can be frustrating for tenants as it means...

Property Management
6 min read

Eliminate Email Mess With A Clear View

Managing properties efficiently requires property and facility managers to stay on the ball at all...

Property Management
6 min read

Why Tenants Prefer To Call The Switchboard

Millions of emails are sent every day, and it’s something that we all use in our work. So why do...

Property Management
4 min read

KPIs For Commercial Tenant Communications

As a commercial property manager, there’s a lot that goes into successful tenant involvement and...

Property Management
6 min read

Stop Pushing The Responsibility Of Communication To Tenants

It can be easy for commercial property owners or managers to push communication responsibilities...

Property Management
4 min read

Why Having One Unified Platform For All Commercial Tenant Needs Is Essential

Tenant involvement is important for efficient property management. As a property manager, you need...

Property Management
4 min read

Combine ALC Systems In One View For Tenants

ALC systems combine important information from specialised equipment to make it easier to access...

Property Management
4 min read

How To Onboard New Commercial Tenants

Efficiently onboarding new commercial tenants will make a major difference to how the rest of the...

Property Management
3 min read

What Happens When Tenants Can't Reach Property Management?

Effective communication between commercial tenants and property management benefits both parties....

Property Management
6 min read

How Information Silos Are Created In Commercial Tenant Relations

If you are in the business of leasing commercial real estate, you will know that it takes many...

Property Management
4 min read

Conflict Of Interest With Commercial Tenant Communication

In the world of business, most of the time your interests align with your customers. However, this...

Property Management
3 min read

Multiple Tenants With The Same Issue And Unaware Who To Call

If you are involved in leasing commercial premises, you will know how important it is to ensure...

Property Management
3 min read

How To Engage Your Contractors In Property Renovations And Why It Matters

Anyone in the world of commercial real estate is familiar with the drastic changes experienced by...

Property Management
3 min read

How Much Are Property Owners Investing In Tenant Retention?

One of the biggest mistakes one can make when leasing out commercial real estate is underestimating...

Property Management
6 min read

Top 5 Tips For Running Effective Tenant Meetings

The landscape of commercial real estate has changed dramatically in the last few years. An increase...

Property Management
6 min read

How To Prepare For An Interview For A Tenant Experience Manager

As a property manager, owner or landlord, providing the best support and service to your customers...

Property Management
6 min read

How To Handle Negative Tenant Feedback

Negative tenant feedback is something that managers will often face in the property industry. It is...

Property Management
4 min read

How To Increase Tenant Lifetime Value With Communication?

Tenant lifetime value is of extreme importance in the property industry. Not only do you want to...

Property Management
3 min read

Engaging Reception Services For Announcements

When you enter a commercial property, you may encounter different people to welcome you. These...

Property Management
6 min read

What Is Tenant Lifetime Value And How To Calculate It?

Lifetime value is an extremely important factor to consider when assessing and considering...

Property Management
3 min read

Tenant Involvement's Impact On Property Brand

As a property manager, you’ll be interested to know exactly what makes your brand look good. What...

Property Management
4 min read

Job Description Of A Tenant Experience Manager

Creating a satisfactory tenant experience is just as important in commercial real estate...

Tenant Communication
4 min read

Why You Shouldn’t Publish Tenant Announcements On Multiple Platforms

Managing tenant relations should be a top priority for commercial property managers. When you keep...

Tenant Communication
3 min read

Who Should Represent The Voice Of The Tenant In Management?

The voice and needs of tenants play a central role in the property management of commercial...

Tenant Communication
3 min read

How To Create A Tenant Involvement Strategy

Tenant involvement has increased in popularity in recent years, emerging as an effective way to...

Tenant Communication
6 min read

Why A Facility Management System Doesn't Make For A Great Tenant Portal

The COVID-19 pandemic has disrupted many industries and commercial real estate is no exception....

Tenant Communication
4 min read

The Voice of the Commercial Tenant

The move to remote or hybrid work following the COVID pandemic has decreased the demand for...

Tenant Communication
6 min read

Bring Transparency To Key And Access Right Orders

In real estate, access rights are defined simply as the right to access a property. For commercial...

Tenant Communication
3 min read

What Is Tenant Involvement?

As a property manager or landlord for commercial premises, you want to keep your tenants as happy...

Tenant Communication
6 min read

Tenant Experience Starts With Involvement

A tenant's experience with commercially-leased premises and the person managing the premises is...

Tenant Communication
6 min read

Tenant Involvement Builds Tenant Loyalty

Commercial property management, like all services, focuses on customer satisfaction. By involving...

Tenant Communication
3 min read

New name, new platform, new narrative

Us having just turned into a ten-year old company, it's a great time to move into the next...

Company updates
9 min read

The Most Common Tenant Experience Pitfalls

COVID-19 forced many businesses to stop operating during periods of national lockdown. Many...

Tenant Communication
4 min read

What The Customer Success Profession Can Teach Property Asset Managers

Property asset managers typically have many responsibilities that include many different...

Tenant Communication
4 min read

How To Create An Organisational Habit Of Incident Reporting

An estimated 2.3 million workers experience work-related injuries or deaths each year. Often,...

Incident Reporting
4 min read

The Problems Of Functional And Departmental Sub-Cultures

Functional and departmental subcultures are inevitable. A subculture is born within an...

Management Systems
6 min read

The Keystone Habit Of Safety-Critical Organisations

It’s been proven that workplace safety is not only vitally important to the well-being of...

Occupational safety
4 min read

How To Maximise The Engagement Of Frontline Staff?

Frontline staff are the first glimpse that customers get into any business. Having these employees...

Management Systems
5 min read

The Functionless Organisation

If executed properly, a functionless organisation can improve the efficiency and agility of your...

Management Systems
7 min read

The Building Blocks Of A Safety Culture

A positive safety culture requires business leaders to promote safety measures regularly....

Occupational safety
4 min read

Year Round Up: 2021

Another year has gone by, and this one was a special one indeed. It was a year with slight...

Year Round-Up
7 min read

Defensive Decision-Making: Why It Happens

Defensive decision-making or decision holding is when a manager (or any decision-maker) ranks one...

Management Systems
4 min read

Why Red Teams Are Teams For The VUCA Age

The red vs blue team approach is a very common cybersecurity strategy used to anticipate...

Management Systems
6 min read

Balcony View: A Perspective For The Post-COVID-19 World

The world has been in a turbulent state for the past two years, but now things are starting to...

Management Systems
3 min read

Use Pre-Mortems To Prepare For Future Unknown Risks

We’ve all heard of a post-mortem. In business, this means looking back at a problem that has...

Management Systems
4 min read

The Power Of The "NO"- Person

There are many ways to promote organisational agility but none of them involves a black-and-white...

VUCA
6 min read

Winston Churchill's Special Department (To Avoid Groupthink)

In Carol Dweck’s book, Mindset: The New Psychology Of Success, you learn all about a fixed versus...

Management Systems
3 min read

Why Quality Can’t Be Just A Single Department

Quality is a broad term. It means different things for different people, businesses, and...

Quality Management
6 min read

Book Summary: The Checklist Manifesto

Checklists improve outcomes without adding skills. That's a bold statement as making a checklist...

Checklist
4 min read

The Crucial Missing Piece Of Cross-Team Communication

Communication can make or break an organisation. There is huge potential for it to help...

Management Systems
6 min read

Book Summary: Black Box Thinking

Human error is normal. It’s inevitable. In Matthew Syed’s book Black Box Thinking, he points this...

Learning from Failure
4 min read

Customer Experience Is Not Just One Department

Customers are the centre of any business. If your business is going to thrive, then it needs to...

Customer Experience Management
4 min read

What Is Organisational Agility?

Organisational agility is when a company can quickly adapt to changes in their business...

Management Systems
4 min read

Why Safety Walks Are One Of The Best Tools For Safety Managers

Safety audits and safety inspections have emerged as some of the most popular mechanisms to...

Safety Management
3 min read

How To Use Safety Walks To Reduce Injuries

Safety in the workplace has been getting increasing attention in recent years. Despite this, the...

Safety Management
4 min read

How to Decrease Injuries with Safety Audits and Inspections

Nobody wants things to go wrong in the workplace. Many people consider the main purpose of safety...

Safety Management
3 min read

6 Cross-team Collaboration Challenges And How To Overcome Them

If and when you get it right, cross-team collaboration will give your business a massive...

Employee Engagement
3 min read

Why Information Gets Siloed In Most Organisations?

Sometimes, it isn’t a lack of information that businesses struggle with. You can have all the...

Employee Engagement
4 min read

The Secret Piece Of Organisational Change (Cross-team Communication)

It is no longer enough to have a good product or service. We live in a world characterised by ...

Employee Engagement
4 min read

What Does It Mean To Give Every Staff Member A Voice?

Gone are the days of traditional top-down hierarchical leadership workplaces. Today, more and more...

Proactive Reporting
6 min read

Is Your Staff Reinventing The Wheel In Every Inspection Report?

Regular inspections are essential for ensuring quality and maintaining a safe working environment....

Inspection
5 min read

Employee Involvement Is The New Management System

Employee involvement is a key factor in workplace quality and risk management.

It means a...

Incident Reporting
6 min read

How To Boost Incident Reporting With Cross-Team Communication

No matter how carefully we plan, near misses, accidents and incidents happen in the workplace....

Incident Reporting
4 min read

The Five Levels Of Maturity In Auditing

Audits are essential tools for checking that your organisation is keeping up with industry...

Audit Software
4 min read

Why Audits And Inspections Are So Important

No matter what industry you are in, audits and inspections should be a necessary part of...

Learning from Failure
4 min read

How Great Leaders Increase Adaptability

In today’s rapidly evolving world, the only thing we can fully rely on is that things will change.

VUCA
4 min read

Why Failures Are Often Systemic In Nature

Failures are an inescapable part of life. Many institutions have fostered a culture that sees...

Learning from Failure
4 min read

What Is The Cost Of Organisational Inertia?

Like for us individuals, it’s sometimes easy for an organisation to become complacent and relax...

VUCA
4 min read

Why Organisations Need To Be Adaptive In The VUCA World

Whether you’ve heard the acronym or not, VUCA shapes the world in which your business operates....

Checklist
3 min read

The Power of Checklists Against Increasing Complexity

Simply put, jobs are becoming increasingly complex. No matter your level of expertise, you can...

Checklist
2 min read

5 reasons Why Blame Game Is Lame

Research has shown that we expect others to play the blame game rather than own up to their...

Incident Management
3 min read

The Impact Of The Blame Game

Do people in your organisation struggle to take accountability for their mistakes or admit when...

Incident Management
3 min read

Checklist For Transportation Of Dangerous Goods

If you are transporting goods you must check to see whether they are dangerous goods. Each country...

Continuous Auditing
4 min read

Why all logistics companies should conduct vehicle inspections

The World Health Organisation estimates the number of people who die from car accidents each year...

Continuous Auditing
3 min read

The Ambiguity Of Explaining Quality Management

Quality management, quality control, quality assurance - it all sounds like ambiguous jargon,...

Continuous Auditing
3 min read

3 Steps To Optimal Tenant Experience In Facilities Management

To assure quality in facilities management (FM), you have to factor in a number of different...

Continuous Auditing
4 min read

Automotive Industry: 6 Factors For Quality Measurement

Managing product quality is important for customer satisfaction and your organisation’s reputation...

Continuous Auditing
4 min read

8 leading Indicators For Quality Control In Retail

There is no clear, infallible single indicator for retail quality. This discourages many retail...

Incident Reporting
4 min read

8 Ways To Get More Signals From Customer Experience

Monitoring customer experience (CX) is one of the most important responsibilities of a retail...

Incident Reporting
4 min read

5 Takeaways: How Metrics Are Shaping the Future of the Safety Industry

This blog post has been originally published in March 2016.

We’ve all been there. We know we are...

Metrics
3 min read

From Cost-centre To Liberating Workplace Satisfaction

In recent years, businesses have started to pay even more attention to the working conditions and...

Incident Reporting
3 min read

How Manufacturers Can Utilise Their Inspection And Audit Data

Data exists in all areas or steps of the supply and value chain - from raw materials and suppliers...

Data & Analytics
4 min read

Incident Reporting Forms For Logistics Companies

Incidents happen in all industries, and logistics is no exception. In logistics, there are various...

Occupational safety
4 min read

What Can Higher Education Learn from Aviation Incident Reporting?

At first glance, the world of aviation and the world of higher education seems to have little to...

Occupational safety
4 min read

Keep Your Staff Updated With COVID-19 Announcements

As more businesses resume office work or adopt a hybrid work approach, COVID-19 safety at work...

Occupational safety
4 min read

15 Issues And Incidents All Ports Need To Record To Increase Involvement

Regular incident reports at ports will ensure faster issue resolution times. This will prevent...

Proactive Reporting
5 min read

The Best Sensors In Retail Are Your Frontline Staff

Let us let you in on a huge retail industry tip: your frontline workers on the ground are your...

Proactive Reporting
3 min read

How Ports And Port Operators Can Increase User Involvement

Ports are busy places. So, when it comes to incident reporting, it really needs to be an “all eyes...

Proactive Reporting
3 min read

Involve All Your Tenants To Give Feedback Today, Not Tomorrow

Providing the best service to your tenants requires you to prioritise tenant feedback and...

Tenant Communication
3 min read

Key And Access Rights Management As Part Of Tenant Portals

Keys are at the centre of property relationships. The exchange of keys defines access and opens up...

Tenant Communication
3 min read

7 Ways COVID-19 Has Changed Health And Safety

COVID-19 has impacted the working world in many long-lasting ways. Health and safety in the...

Occupational safety
4 min read

How To Choose A Case Management Software?

Proper case management is integral to any business and, luckily, there is now a range of software...

Incident Reporting
4 min read

How To Choose An Incident Reporting Software

Incident reporting is essential for problem resolution, which will save you money and ensure a safe...

Incident Reporting
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Why You Should Involve Service Providers For Tenant Announcements

Tenant involvement and engagement are important aspects of property management and tenant...

Property Management
3 min read

What Do ESG Trends Mean For Tenant Involvement?

Environmental, social and governance. These are the three sustainability factors that all companies...

Property Management
3 min read

4 Reasons Why Logistics Companies Can't Avoid Reporting Incidents

According to the U.S. Bureau of Labor Statistics, the storage and warehousing industry averages...

Safety Management
3 min read

How To Create An Involved Safety Culture

Safety is a vital part of organisational or business management that some companies make the...

Safety Management
3 min read

How The Remote Work Trend Impacts Tenant Involvement

2020 saw a need for remote work like no other as the entire world shut down to combat the COVID-19...

Tenant Communication
3 min read

How Tenants' Wellbeing Expectations Impact Property Management

When you’re a property manager or landlord, the needs, wants, and expectations of your tenants...

Property Maintenance
4 min read

Why Quality Assessments are important for shopping centres?

Shopping centres are hubs of community and social interactions. They are touchpoints for diverse...

Property Maintenance
4 min read

The Objective Way To Assess Quality In Shopping Centres

Shopping centre quality is not something that might make big news headlines. However, it is...

Property Maintenance
3 min read

How To Assess The Quality Of Cleaning And Maintenance

Cleaning quality management and maintenance are important for a lot of public spaces and especially...

Property Maintenance
4 min read

How to use CAPA to drive Continuous Improvement?

Corrective and Preventive Action (CAPA) is a framework which helps organisations to evaluate and...

Quality Management
4 min read

How To Make The CAPA Process Transparent?

Corrective Action Preventive Action (CAPA) is a risk management approach that considers issues and...

Quality Management
4 min read

Why Quality Assessments Are A Necessity In Facility Management?

A quality assessment in facility management is the examination and report observing the building...

Facility Management
3 min read

8 Types Of Announcements To Keep Your Tenants In The Loop

Making the effort to keep your tenants updated on important developments in their building or area...

Tenant Communication
3 min read

How To Involve Tenants With Announcements And Newsletters

Tenant announcements show occupants that their landlord is in the know, there to help, and open to...

Tenant Communication
4 min read

Why Your Tenants Prefer Mobile Communication Instead of Email or Phone

Tenant announcements are essential for fostering tenant contentedness and, in turn, tenant loyalty...

Tenant Communication
3 min read
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Involve your stakeholders to report

At Falcony, we create solutions that multiply the amount of observations and enable our customers to gain greater understanding of what’s going on in their organisations, areas of responsibility and processes.