Welcome to the nest

Customer satisfaction is paramount in any business, and the realm of commercial real estate is no...

Workplace accidents can happen unexpectedly and have serious consequences for employees and...

The manufacturing and industrial sector plays a crucial role in the global economy, but it also...

In the dynamic and competitive landscape of logistics, efficiency and precision are paramount. To...

In the complex landscape of pharmaceuticals and medical products, patient safety is paramount. The...

An employee code of conduct serves as a guiding document that outlines the expected behavior,...

Whistleblowing is a critical mechanism for exposing wrongdoing and ensuring organizational...

Airports, the bustling hubs of modern travel, are places where precision and coordination are...

In the competitive landscape of today's business world, companies are constantly seeking innovative...

Financial fraud poses a significant threat to organizations, economies, and individuals alike. It...

Dining out at a restaurant is a delightful experience, offering a chance to savor delicious cuisine...

In the competitive landscape of commercial real estate, customer experience has emerged as a...

In the vast and dynamic maritime industry, safety incidents can have far-reaching consequences,...

Whistleblowing is a vital mechanism that encourages individuals within organizations to report...

The design and layout of a retail store play a significant role in preventing loss and ensuring a...

Effective communication within an organization is crucial for its success. However, the presence of...

Efficiency and organization are paramount in the world of logistics. Whether you're managing a...

In the industrial manufacturing sector, safety is paramount. One crucial aspect of maintaining a...

Profiling and detecting shoplifters is a crucial aspect of loss prevention in the retail industry....

Whistleblower protection is a crucial aspect of ensuring a safe and secure retail environment....

Loss prevention is a critical aspect of retail management, aimed at minimizing losses due to theft,...

In the realm of process improvement and operational excellence, various methodologies have emerged...

In today's rapidly evolving world, where technology, engineering, and innovation are driving...

In today's rapidly evolving threat landscape, organizations must adopt proactive security measures...

Security audits provide valuable insights into an organization's security posture, identifying...

To understand whistleblowing and its importance in risk management, it is first necessary to...

Security audits provide organizations with valuable insights into their security posture,...

Whistleblowing programs and policies are designed to protect employees who report misconduct or...

In today's business landscape, Environmental, Social, and Governance (ESG) metrics have become...

A culture of honesty and integrity is the foundation of a successful and trustworthy retail...

As a business leader, you have the power to create a positive impact on human rights through your...

Physical security measures are essential for retailers to protect their assets, employees, and...

In the manufacturing industry, there are a number of common types of whistleblowing cases that...

In recent years, environmental, social, and governance (ESG) reporting has gained significant...

Corporate governance refers to the system of rules, practices, and processes by which a company is...

In the retail industry, a strong security and asset protection program is vital for ensuring the...

In the world of retail, ensuring the security of your assets and customers is paramount. Retail...

Whistleblowing, or the act of reporting misconduct or wrongdoing within an organization, can be a...

In today's rapidly changing world, organizations face increasing pressure to incorporate...

The history of retail security can be traced back to the emergence of organized trade and commerce....

Without further introductions, here's the list of books we at Falcony recommend to read about...

The retail industry faces numerous security threats and challenges in today's dynamic landscape....

Whistleblowing, also known as reporting misconduct or reporting a concern, refers to the act of...

In the ever-evolving landscape of cybersecurity threats, retailers must be prepared to effectively...

Losses in the retail industry can have a significant impact on a retailer's profitability,...

Alarm systems and access control are crucial components of retail security, providing retailers...

Security personnel and patrols play a vital role in maintaining a safe and secure retail...

Navigating the world of ESG reporting can be overwhelming, with numerous frameworks available to...

CCTV cameras and surveillance systems have become indispensable tools in enhancing retail security....

Securing doors and windows is a critical aspect of retail security. These entry points are...

Emergency lighting and exits play a critical role in maintaining a safe and secure retail...

Inventory theft can significantly impact a retailer's profitability, customer satisfaction, and...

Employee theft can have a significant impact on the financial health, reputation, and overall...

Having well-defined emergency response and evacuation procedures is crucial for the safety of...

Safe and efficient cash handling practices are crucial for retailers to protect their financial...

A whistleblowing policy is a set of guidelines that outlines the process for employees to report...

Whistleblowing refers to the act of exposing misconduct, wrongdoing, or illegal activity within an...

To protect whistleblowers, many organizations have implemented anonymous reporting systems, which...

Staying silent about wrongdoings within an organisation can be costly in several ways. Here are...

ISO 37002 is an international standard for implementing and maintaining a whistleblower protection...

In today's digital age, most employees are accustomed to using convenient and easy-to-use...

Providing excellent customer experience is essential in the commercial real estate industry, as it...

Achieving 5-star customer experience in business parks is crucial for driving customer satisfaction...

In the real estate industry, customer experience is a crucial factor that can impact the success of...

Have you ever wondered what mining companies could learn from aviation safety practices? Well,...

Blowing the whistle on workplace misconduct can be a challenging and stressful process. However,...

With EU wide Whistleblower protection regulation soon to be implemented in national laws of all EU...

Both Safety Toolbox Talk and Safety Dialogue are important components of a comprehensive health...

Most property asset managers understand the importance of delivering a positive customer experience...

"Thieves of State: Why Corruption Threatens Global Security" is a book written by Sarah Chayes that...

Quality reporting is a crucial component of any quality management system, as it helps...

Books are a superb way to learn and this is no different for safety managers. Even though we often...

Incident reporting software can be a powerful tool for transforming your organization's approach to...

In the world of quality management, it is important to be able to accurately identify and classify...

Quality control, quality assurance, and quality management are all important concepts in the world...

Retail audits are an important part of the retail industry, but many people may not be aware of...

"Drift into Failure" is a book by Sidney Dekker that examines the ways in which complex systems can...

Incident management is a crucial aspect of occupational health and safety, and setting up the...

Nobody wants to work in a job where they need to fear everyday of somebody being injured. But...

As a commercial property owner or manager, it is important to effectively address tenant complaints...

Quality inspections are a key component of any quality management system, as they help...

ISO 9001 is a quality management system standard that outlines the requirements for an...

Involvement platforms are not one-size fits all solutions for every use case, but the customers...

Visual merchandising is an essential aspect of retail business and plays a crucial role in...

Are you getting ready for a retail audit? It can be a daunting task, but it doesn't have to be....

Effective incident management is critical for addressing and resolving issues in a timely and...

Incorporating inspections into a Quality Management System (QMS) can bring a range of benefits to a...

Supplier evaluations are a critical aspect of managing any business, as they help ensure that the...

For our auditing customers, one of the most requested improvements we’ve ever received has been...

"Small Data: The Tiny Clues That Uncover Huge Trends" is a book by Martin Lindstrom, published in...

Gone are the days of tedious paper-based reporting systems and the fear of being "that person" who...

Thinking, Fast and Slow is a book by Daniel Kahneman that was published in 2011. The book...

Taking more images during inspections, safety walks and audits can be a valuable tool for improving...

Hey there safety manager! Are you looking for a book that explains why all of us (even the best of...

Incident reporting is a very contextual process. For incident reporting to work effectively in...

There are many different aspects to consider when implementing an incident reporting system. You...

“If you know your enemy and know yourself, you need not fear the result of a hundred battles.” Sun...

In retail, many things can go wrong. A worker might get injured or experience a near miss...

Feedback is vital to getting your team to operate at their best. Unfortunately, businesses often...

In the ideal world, businesses would spot safety concerns before they became issues or led to an...

This is an updated version of a blog post originally published in May 2016.

In the process of...

We know that people in the transportation industry, such as long-distance drivers, already have...

Introducing a new software system can be a challenge that upsets your organisation’s functioning....

Last minute risk assessments are evaluations of potential risks that are conducted shortly before...

Hey there safety professional! Are you looking for a book that will blow your mind and make you...

Zero injury goals, also known as "zero harm", "zero accidents" or "zero incidents," are a popular...

Anytime an organisation introduces a new process or way of doing things, there are bound to be...

This is an updated version of a blog post originally published in October 2016.

Although smaller...

It’s not a new idea, is it? Safety is everyone’s responsibility! Imagine working at a construction...

Introducing new software and systems can disrupt your business’ workflow, causing interruptions in...

To understand whistleblowing and its importance in risk management, it is first necessary to...

When trying to introduce changes that we believe will make positive improvements in the running of...

Organisations are vast and complex entities. However, when you observe incident reporting or issue...

We like to point out the importance of whistleblowing and open reporting but let's first give a...

There are few things that can bring a team together as much as mutual success and wins. Winning...

Whistleblowing, or the act of reporting misconduct within an organisation, has gained increased...

Change in general can be a difficult thing to navigate as an organisation. It can disrupt...

CAPA is the abbreviation for corrective and preventive actions. The term refers to the improvements...

Do you know the saying, “a chain is only as strong as its weakest link”? In safety management, the...

No one likes to be taken by surprise when it comes to safety matters. Not the management, nor the...

Safety walks are an important part of any organisation's safety program. They help identify...

As a manager, you know the importance of safety and what it means to your work. You must ensure...

This is updated version of the original blog post published in August 2016.

When done correctly,...

This is an updated version of a blog post originally published in June 2016.

Audits, Inspections,...

Making choices isn't a straightforward affair. Some decisions hold more weight and thus have...

In order for a company to function smoothly, it is essential that employees feel comfortable coming...

An incident reporting software enables the organisation to track all incidents during the normal...

This blog post was originally published in April 2016.

Every business has safety risks that could...

Accidents are going to happen. It's a fact of life. But how often do they happen? Are you being...

In this blog post, we will explore the role of technology in Martyn's Law and how it will be used...

What strategies are you enforcing to improve an organisation's safety reporting? How do you handle,...

We all want to have a workplace with fewer accidents and lost workdays. One in which there are no...

Key performance indicators can be divided into several categories, but in this blog post, we’re...

Whistleblowing is the act of bringing attention to illegal or unethical behaviour within an...

There are many different ways you can invest in decreasing accidents in the workplace. If you are...

What kind of things do you need to take into account to be prepared for hospitality incident...

The Heinrich Accident Triangle is also known as the accident triangle or the Bird's triangle. It is...

Customer experience is one of those buzzwords that gets thrown around a lot in the commercial real...

Failures are an inevitable part of running a business, organisation, facility, or any other entity....

Occupational safety has become a number one priority of many succeeding industrial, construction...

Incident reporting is an essential part of creating a workplace environment that is safe and...

The term ethical culture is often used to describe an organisation's values, behaviours, and...

No successful business can operate off the work of a single person. It also cannot function at its...

Gone are the days when employees were okay with simply being informed about workplace occurrences...

Selecting and introducing software is no easy feat and software adoption tends to remain a...

“When you repeat a mistake, it’s not a mistake anymore. It’s a decision.” 

— Paul Coelho.

Reading...

When designing and monitoring an internal business safety plan, the easy part can be the beginning....

Key Performance Indicators (KPIs) are metrics or insights that help you measure the progress of...

Safety metrics and indicators can transform your health and safety program tremendously when used...

Measuring and monitoring safety should be at the top of all organisations’ priorities. Metrics help...

When it comes to workplace safety, you can never get too comfortable or complacent. You need to be...

Most people understand the importance of reporting safety incidents to ensure a safe workplace....

Safety is an essential part of workplace functionality and employee wellbeing. Setting safety...

There are many factors required to build a seamless tenant experience. Communication, tenant...

Tenant engagement and involvement require open communication, transparency, and accessibility....

Safety audits and safety inspections both work towards identifying safety concerns and working...

Unfortunately, unlawful and immoral activity will sometimes occur in an organisation. People who...

Accidents and near-accidents happen on worksites more often than we’d like. Fortunately, there are...

We are eager to tell you about the different things we have been cooking under the hood in our...

In almost any workplace, there are safety inspections, safety audits, and policies for incident...

Incident reporting is an essential part of a well-functioning, safe work environment. But reports...

If you participated in our launch event or read the previous blog post about the template library...

As a property manager, it's important to review your tenant experience every time you lose a...

Just six months ago we launched our new brand Falcony and merged our two formerly separate...

Safety observations help identify risky or unsafe working conditions. Tracking these observations...

A tenant portal is ultimately there to enhance the relationship between you, the property manager,...

A well-rounded tenant experience involves a diverse combination of skills and the efficient...

We use our phones for almost everything. Phones are such an accessible and convenient part of our...

Tenants experience your building and its facilities in a way that you can’t. They know when issues...

Commercial tenants often have several numbers that you can contact and different individuals...

Perfecting the management of your facilities is an intricate job. It requires the collaboration of...

Poor communication between the property owner or manager can be frustrating for tenants as it means...

Managing properties efficiently requires property and facility managers to stay on the ball at all...

Millions of emails are sent every day, and it’s something that we all use in our work. So why do...

As a commercial property manager, there’s a lot that goes into successful tenant involvement and...

It can be easy for commercial property owners or managers to push communication responsibilities...

Tenant involvement is important for efficient property management. As a property manager, you need...

ALC systems combine important information from specialised equipment to make it easier to access...

Efficiently onboarding new commercial tenants will make a major difference to how the rest of the...

Effective communication between commercial tenants and property management benefits both parties....

If you are in the business of leasing commercial real estate, you will know that it takes many...

In the world of business, most of the time your interests align with your customers. However, this...

If you are involved in leasing commercial premises, you will know how important it is to ensure...

Anyone in the world of commercial real estate is familiar with the drastic changes experienced by...

One of the biggest mistakes one can make when leasing out commercial real estate is underestimating...

The landscape of commercial real estate has changed dramatically in the last few years. An increase...

As a property manager, owner or landlord, providing the best support and service to your customers...

Negative tenant feedback is something that managers will often face in the property industry. It is...

Tenant lifetime value is of extreme importance in the property industry. Not only do you want to...

When you enter a commercial property, you may encounter different people to welcome you. These...

Lifetime value is an extremely important factor to consider when assessing and considering...

As a property manager, you’ll be interested to know exactly what makes your brand look good. What...

Creating a satisfactory tenant experience is just as important in commercial real estate...

Managing tenant relations should be a top priority for commercial property managers. When you keep...

The voice and needs of tenants play a central role in the property management of commercial...