Welcome to the nest

ISO 9001 is a quality management system standard that outlines the requirements for an...

Involvement platforms are not one-size fits all solutions for every use case, but the customers...

Visual merchandising is an essential aspect of retail business and plays a crucial role in...

Are you getting ready for a retail audit? It can be a daunting task, but it doesn't have to be....

Effective incident management is critical for addressing and resolving issues in a timely and...

Incorporating inspections into a Quality Management System (QMS) can bring a range of benefits to a...

Supplier evaluations are a critical aspect of managing any business, as they help ensure that the...

For our auditing customers, one of the most requested improvements we’ve ever received has been...

"Small Data: The Tiny Clues That Uncover Huge Trends" is a book by Martin Lindstrom, published in...

Gone are the days of tedious paper-based reporting systems and the fear of being "that person" who...

Thinking, Fast and Slow is a book by Daniel Kahneman that was published in 2011. The book...

Taking more images during inspections, safety walks and audits can be a valuable tool for improving...

Hey there safety manager! Are you looking for a book that explains why all of us (even the best of...

Incident reporting is a very contextual process. For incident reporting to work effectively in...

There are many different aspects to consider when implementing an incident reporting system. You...

“If you know your enemy and know yourself, you need not fear the result of a hundred battles.” Sun...

In retail, many things can go wrong. A worker might get injured or experience a near miss...

Feedback is vital to getting your team to operate at their best. Unfortunately, businesses often...

In the ideal world, businesses would spot safety concerns before they became issues or led to an...

This is an updated version of a blog post originally published in May 2016.

In the process of...

We know that people in the transportation industry, such as long-distance drivers, already have...

Introducing a new software system can be a challenge that upsets your organisation’s functioning....

Last minute risk assessments are evaluations of potential risks that are conducted shortly before...

Hey there safety professional!  Are you looking for a book that will blow your mind and make you...

Zero injury goals, also known as "zero harm", "zero accidents" or "zero incidents," are a popular...

Anytime an organisation introduces a new process or way of doing things, there are bound to be...

This is an updated version of a blog post originally published in October 2016.

Although smaller...

It’s not a new idea, is it? Safety is everyone’s responsibility! Imagine working at a construction...

Introducing new software and systems can disrupt your business’ workflow, causing interruptions in...

To understand whistleblowing and its importance in risk management, it is first necessary to...

When trying to introduce changes that we believe will make positive improvements in the running of...

Organisations are vast and complex entities. However, when you observe incident reporting or issue...

We like to point out the importance of whistleblowing and open reporting but let's first give a...

There are few things that can bring a team together as much as mutual success and wins. Winning...

Whistleblowing, or the act of reporting misconduct within an organisation, has gained increased...

Change in general can be a difficult thing to navigate as an organisation. It can disrupt...

CAPA is the abbreviation for corrective and preventive actions. The term refers to the improvements...

Do you know the saying, “a chain is only as strong as its weakest link”? In safety management, the...

No one likes to be taken by surprise when it comes to safety matters. Not the management, nor the...

Safety walks are an important part of any organisation's safety program. They help identify...

As a manager, you know the importance of safety and what it means to your work. You must ensure...

This is updated version of the original blog post published in August 2016.

When done correctly,...

This is an updated version of a blog post originally published in June 2016.

Audits, Inspections,...

Making choices isn't a straightforward affair. Some decisions hold more weight and thus have...

In order for a company to function smoothly, it is essential that employees feel comfortable coming...

An incident reporting software enables the organisation to track all incidents during the normal...

This blog post was originally published in April 2016.

Every business has safety risks that could...

Accidents are going to happen. It's a fact of life. But how often do they happen? Are you being...

In this blog post, we will explore the role of technology in Martyn's Law and how it will be used...

What strategies are you enforcing to improve an organisation's safety reporting? How do you handle,...

We all want to have a workplace with fewer accidents and lost workdays. One in which there are no...

Key performance indicators can be divided into several categories, but in this blog post, we’re...

Whistleblowing is the act of bringing attention to illegal or unethical behaviour within an...

There are many different ways you can invest in decreasing accidents in the workplace. If you are...

What kind of things do you need to take into account to be prepared for hospitality incident...

The Heinrich Accident Triangle is also known as the accident triangle or the Bird's triangle. It is...

Customer experience is one of those buzzwords that gets thrown around a lot in the commercial real...

Failures are an inevitable part of running a business, organisation, facility, or any other entity....

Occupational safety has become a number one priority of many succeeding industrial, construction...

Incident reporting is an essential part of creating a workplace environment that is safe and...

The term ethical culture is often used to describe an organisation's values, behaviours, and...

No successful business can operate off the work of a single person. It also cannot function at its...

Gone are the days when employees were okay with simply being informed about workplace occurrences...

Selecting and introducing software is no easy feat and software adoption tends to remain a...

“When you repeat a mistake, it’s not a mistake anymore. It’s a decision.” 

— Paul Coelho.

Reading...

When designing and monitoring an internal business safety plan, the easy part can be the beginning....

Key Performance Indicators (KPIs) are metrics or insights that help you measure the progress of...

Safety metrics and indicators can transform your health and safety program tremendously when used...

Measuring and monitoring safety should be at the top of all organisations’ priorities. Metrics help...

When it comes to workplace safety, you can never get too comfortable or complacent. You need to be...

Most people understand the importance of reporting safety incidents to ensure a safe workplace....

Safety is an essential part of workplace functionality and employee wellbeing. Setting safety...

There are many factors required to build a seamless tenant experience. Communication, tenant...

Tenant engagement and involvement require open communication, transparency, and accessibility....

Safety audits and safety inspections both work towards identifying safety concerns and working...

Unfortunately, unlawful and immoral activity will sometimes occur in an organisation. People who...

Accidents and near-accidents happen on worksites more often than we’d like. Fortunately, there are...

We are eager to tell you about the different things we have been cooking under the hood in our...

In almost any workplace, there are safety inspections, safety audits, and policies for incident...

Incident reporting is an essential part of a well-functioning, safe work environment. But reports...

If you participated in our launch event or read the previous blog post about the template library...

As a property manager, it's important to review your tenant experience every time you lose a...

Just six months ago we launched our new brand Falcony and merged our two formerly separate...

Safety observations help identify risky or unsafe working conditions. Tracking these observations...

A tenant portal is ultimately there to enhance the relationship between you, the property manager,...

A well-rounded tenant experience involves a diverse combination of skills and the efficient...

We use our phones for almost everything. Phones are such an accessible and convenient part of our...

Tenants experience your building and its facilities in a way that you can’t. They know when issues...

Commercial tenants often have several numbers that you can contact and different individuals...

Perfecting the management of your facilities is an intricate job. It requires the collaboration of...

Poor communication between the property owner or manager can be frustrating for tenants as it means...

Managing properties efficiently requires property and facility managers to stay on the ball at all...

Millions of emails are sent every day, and it’s something that we all use in our work. So why do...

As a commercial property manager, there’s a lot that goes into successful tenant involvement and...

It can be easy for commercial property owners or managers to push communication responsibilities...

Tenant involvement is important for efficient property management. As a property manager, you need...

ALC systems combine important information from specialised equipment to make it easier to access...

Efficiently onboarding new commercial tenants will make a major difference to how the rest of the...

Effective communication between commercial tenants and property management benefits both parties....

If you are in the business of leasing commercial real estate, you will know that it takes many...

In the world of business, most of the time your interests align with your customers. However, this...

If you are involved in leasing commercial premises, you will know how important it is to ensure...

Anyone in the world of commercial real estate is familiar with the drastic changes experienced by...

One of the biggest mistakes one can make when leasing out commercial real estate is underestimating...

The landscape of commercial real estate has changed dramatically in the last few years. An increase...

As a property manager, owner or landlord, providing the best support and service to your customers...

Negative tenant feedback is something that managers will often face in the property industry. It is...

Tenant lifetime value is of extreme importance in the property industry. Not only do you want to...

When you enter a commercial property, you may encounter different people to welcome you. These...

Lifetime value is an extremely important factor to consider when assessing and considering...

As a property manager, you’ll be interested to know exactly what makes your brand look good. What...

Creating a satisfactory tenant experience is just as important in commercial real estate...

Managing tenant relations should be a top priority for commercial property managers. When you keep...

The voice and needs of tenants play a central role in the property management of commercial...

Tenant involvement has increased in popularity in recent years, emerging as an effective way to...

The COVID-19 pandemic has disrupted many industries and commercial real estate is no exception....

The move to remote or hybrid work following the COVID pandemic has decreased the demand for...

In real estate, access rights are defined simply as the right to access a property. For commercial...

As a property manager or landlord for commercial premises, you want to keep your tenants as happy...

A tenant's experience with commercially-leased premises and the person managing the premises is...

Commercial property management, like all services, focuses on customer satisfaction. By involving...

Us having just turned into a ten-year old company, it's a great time to move into the next...

COVID-19 forced many businesses to stop operating during periods of national lockdown. Many...

Property asset managers typically have many responsibilities that include many different...

An estimated 2.3 million workers experience work-related injuries or deaths each year. Often,...

Functional and departmental subcultures are inevitable. A subculture is born within an...

It’s been proven that workplace safety is not only vitally important to the well-being of...

Frontline staff are the first glimpse that customers get into any business. Having these employees...

If executed properly, a functionless organisation can improve the efficiency and agility of your...

A positive safety culture requires business leaders to promote safety measures regularly....

Another year has gone by, and this one was a special one indeed. It was a year with slight...

Defensive decision-making or decision holding is when a manager (or any decision-maker) ranks one...

The red vs blue team approach is a very common cybersecurity strategy used to anticipate...

The world has been in a turbulent state for the past two years, but now things are starting to...

We’ve all heard of a post-mortem. In business, this means looking back at a problem that has...

There are many ways to promote organisational agility but none of them involves a black-and-white...

In Carol Dweck’s book, Mindset: The New Psychology Of Success, you learn all about a fixed versus...

Quality is a broad term. It means different things for different people, businesses, and...

Checklists improve outcomes without adding skills. That's a bold statement as making a checklist...

Communication can make or break an organisation. There is huge potential for it to help...

Human error is normal. It’s inevitable. In Matthew Syed’s book Black Box Thinking, he points this...

Customers are the centre of any business. If your business is going to thrive, then it needs to...

Organisational agility is when a company can quickly adapt to changes in their business...

Safety audits and safety inspections have emerged as some of the most popular mechanisms to...

Safety in the workplace has been getting increasing attention in recent years. Despite this, the...

Nobody wants things to go wrong in the workplace. Many people consider the main purpose of safety...

If and when you get it right, cross-team collaboration will give your business a massive...

Sometimes, it isn’t a lack of information that businesses struggle with. You can have all the...

It is no longer enough to have a good product or service. We live in a world characterised by ...

Gone are the days of traditional top-down hierarchical leadership workplaces. Today, more and more...

Regular inspections are essential for ensuring quality and maintaining a safe working environment....

Employee involvement is a key factor in workplace quality and risk management.

It means a...

No matter how carefully we plan, near misses, accidents and incidents happen in the workplace....

Audits are essential tools for checking that your organisation is keeping up with industry...

No matter what industry you are in, audits and inspections should be a necessary part of...

In today’s rapidly evolving world, the only thing we can fully rely on is that things will change.

Failures are an inescapable part of life. Many institutions have fostered a culture that sees...

Like for us individuals, it’s sometimes easy for an organisation to become complacent and relax...

Whether you’ve heard the acronym or not, VUCA shapes the world in which your business operates....

Simply put, jobs are becoming increasingly complex. No matter your level of expertise, you can...

Research has shown that we expect others to play the blame game rather than own up to their...

Do people in your organisation struggle to take accountability for their mistakes or admit when...

If you are transporting goods you must check to see whether they are dangerous goods. Each country...

The World Health Organisation estimates the number of people who die from car accidents each year...

Quality management, quality control, quality assurance - it all sounds like ambiguous jargon,...

To assure quality in facilities management (FM), you have to factor in a number of different...

Managing product quality is important for customer satisfaction and your organisation’s reputation...

There is no clear, infallible single indicator for retail quality. This discourages many retail...

Monitoring customer experience (CX) is one of the most important responsibilities of a retail...

This blog post has been originally published in March 2016.

We’ve all been there. We know we are...

In recent years, businesses have started to pay even more attention to the working conditions and...

Data exists in all areas or steps of the supply and value chain - from raw materials and suppliers...

Incidents happen in all industries, and logistics is no exception. In logistics, there are various...

At first glance, the world of aviation and the world of higher education seems to have little to...

As more businesses resume office work or adopt a hybrid work approach, COVID-19 safety at work...

Regular incident reports at ports will ensure faster issue resolution times. This will prevent...

Let us let you in on a huge retail industry tip: your frontline workers on the ground are your...

Ports are busy places. So, when it comes to incident reporting, it really needs to be an “all eyes...

Providing the best service to your tenants requires you to prioritise tenant feedback and...

Keys are at the centre of property relationships. The exchange of keys defines access and opens up...

COVID-19 has impacted the working world in many long-lasting ways. Health and safety in the...

Proper case management is integral to any business and, luckily, there is now a range of software...

Incident reporting is essential for problem resolution, which will save you money and ensure a safe...

Tenant involvement and engagement are important aspects of property management and tenant...

Environmental, social and governance. These are the three sustainability factors that all companies...

According to the U.S. Bureau of Labor Statistics, the storage and warehousing industry averages...

Safety is a vital part of organisational or business management that some companies make the...

2020 saw a need for remote work like no other as the entire world shut down to combat the COVID-19...

When you’re a property manager or landlord, the needs, wants, and expectations of your tenants...

Shopping centres are hubs of community and social interactions. They are touchpoints for diverse...

Shopping centre quality is not something that might make big news headlines. However, it is...

Cleaning quality management and maintenance are important for a lot of public spaces and especially...

Corrective and Preventive Action (CAPA) is a framework which helps organisations to evaluate and...

Corrective Action Preventive Action (CAPA) is a risk management approach that considers issues and...

A quality assessment in facility management is the examination and report observing the building...

Making the effort to keep your tenants updated on important developments in their building or area...

Tenant announcements show occupants that their landlord is in the know, there to help, and open to...

Tenant announcements are essential for fostering tenant contentedness and, in turn, tenant loyalty...