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Blog posts and articles by Falcony

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How To Perfect Reception & Property Management Cooperation

Perfecting the management of your facilities is an intricate job. It requires the collaboration of...

Property Management
3 min read

The Black Hole Of Tenant Communication

Poor communication between the property owner or manager can be frustrating for tenants as it means...

Property Management
6 min read

Eliminate Email Mess With A Clear View

Managing properties efficiently requires property and facility managers to stay on the ball at all...

Property Management
6 min read

Why Tenants Prefer To Call The Switchboard

Millions of emails are sent every day, and it’s something that we all use in our work. So why do...

Property Management
4 min read

KPIs For Commercial Tenant Communications

As a commercial property manager, there’s a lot that goes into successful tenant involvement and...

Property Management
6 min read

Stop Pushing The Responsibility Of Communication To Tenants

It can be easy for commercial property owners or managers to push communication responsibilities...

Property Management
4 min read

Why Having One Unified Platform For All Commercial Tenant Needs Is Essential

Tenant involvement is important for efficient property management. As a property manager, you need...

Property Management
4 min read

Combine ALC Systems In One View For Tenants

ALC systems combine important information from specialised equipment to make it easier to access...

Property Management
4 min read

How To Onboard New Commercial Tenants

Efficiently onboarding new commercial tenants will make a major difference to how the rest of the...

Property Management
4 min read

What Happens When Tenants Can't Reach Property Management?

Effective communication between commercial tenants and property management benefits both parties....

Property Management
6 min read

How Information Silos Are Created In Commercial Tenant Relations

If you are in the business of leasing commercial real estate, you will know that it takes many...

Property Management
4 min read

Conflict Of Interest With Commercial Tenant Communication

In the world of business, most of the time your interests align with your customers. However, this...

Property Management
3 min read

Multiple Tenants With The Same Issue And Unaware Who To Call

If you are involved in leasing commercial premises, you will know how important it is to ensure...

Property Management
3 min read

How To Engage Your Contractors In Property Renovations And Why It Matters

Anyone in the world of commercial real estate is familiar with the drastic changes experienced by...

Property Management
3 min read

How Much Are Property Owners Investing In Tenant Retention?

One of the biggest mistakes one can make when leasing out commercial real estate is underestimating...

Property Management
6 min read

Top 5 Tips For Running Effective Tenant Meetings

The landscape of commercial real estate has changed dramatically in the last few years. An increase...

Property Management
6 min read

How To Prepare For An Interview For A Tenant Experience Manager

As a property manager, owner or landlord, providing the best support and service to your customers...

Property Management
6 min read

How To Handle Negative Tenant Feedback

Negative tenant feedback is something that managers will often face in the property industry. It is...

Property Management
4 min read

How To Increase Tenant Lifetime Value With Communication?

Tenant lifetime value is of extreme importance in the property industry. Not only do you want to...

Property Management
3 min read

Engaging Reception Services For Announcements

When you enter a commercial property, you may encounter different people to welcome you. These...

Property Management
6 min read

What Is Tenant Lifetime Value And How To Calculate It?

Lifetime value is an extremely important factor to consider when assessing and considering...

Property Management
3 min read

Tenant Involvement's Impact On Property Brand

As a property manager, you’ll be interested to know exactly what makes your brand look good. What...

Property Management
4 min read

Job Description Of A Tenant Experience Manager

Creating a satisfactory tenant experience is just as important in commercial real estate...

Tenant Communication
4 min read

Why You Shouldn’t Publish Tenant Announcements On Multiple Platforms

Managing tenant relations should be a top priority for commercial property managers. When you keep...

Tenant Communication
3 min read

Who Should Represent The Voice Of The Tenant In Management?

The voice and needs of tenants play a central role in the property management of commercial...

Tenant Communication
3 min read

How To Create A Tenant Involvement Strategy

Tenant involvement has increased in popularity in recent years, emerging as an effective way to...

Tenant Communication
6 min read

Why A Facility Management System Doesn't Make For A Great Tenant Portal

The COVID-19 pandemic has disrupted many industries and commercial real estate is no exception....

Tenant Communication
4 min read

The Voice of the Commercial Tenant

The move to remote or hybrid work following the COVID pandemic has decreased the demand for...

Tenant Communication
6 min read

Bring Transparency To Key And Access Right Orders

In real estate, access rights are defined simply as the right to access a property. For commercial...

Tenant Communication
3 min read

What Is Tenant Involvement?

As a property manager or landlord for commercial premises, you want to keep your tenants as happy...

Tenant Communication
6 min read

Tenant Experience Starts With Involvement

A tenant's experience with commercially-leased premises and the person managing the premises is...

Tenant Communication
6 min read

Tenant Involvement Builds Tenant Loyalty

Commercial property management, like all services, focuses on customer satisfaction. By involving...

Tenant Communication
3 min read

New name, new platform, new narrative

Us having just turned into a ten-year old company, it's a great time to move into the next...

Company updates
9 min read

The Most Common Tenant Experience Pitfalls

COVID-19 forced many businesses to stop operating during periods of national lockdown. Many...

Tenant Communication
4 min read

What The Customer Success Profession Can Teach Property Asset Managers

Property asset managers typically have many responsibilities that include many different...

Tenant Communication
4 min read

How To Create An Organisational Habit Of Incident Reporting

An estimated 2.3 million workers experience work-related injuries or deaths each year. Often,...

Incident Reporting
4 min read

The Problems Of Functional And Departmental Sub-Cultures

Functional and departmental subcultures are inevitable. A subculture is born within an...

Management Systems
6 min read

The Keystone Habit Of Safety-Critical Organisations

It’s been proven that workplace safety is not only vitally important to the well-being of...

Occupational safety
4 min read

How To Maximise The Engagement Of Frontline Staff?

Frontline staff are the first glimpse that customers get into any business. Having these employees...

Management Systems
5 min read

The Functionless Organisation

If executed properly, a functionless organisation can improve the efficiency and agility of your...

Management Systems
7 min read

The Building Blocks Of A Safety Culture

A positive safety culture requires business leaders to promote safety measures regularly....

Occupational safety
4 min read

Year Round Up: 2021

Another year has gone by, and this one was a special one indeed. It was a year with slight...

Year Round-Up
7 min read

Defensive Decision-Making: Why It Happens

Defensive decision-making or decision holding is when a manager (or any decision-maker) ranks one...

Management Systems
4 min read

Why Red Teams Are Teams For The VUCA Age

The red vs blue team approach is a very common cybersecurity strategy used to anticipate...

Management Systems
6 min read

Balcony View: A Perspective For The Post-COVID-19 World

The world has been in a turbulent state for the past two years, but now things are starting to...

Management Systems
3 min read

Use Pre-Mortems To Prepare For Future Unknown Risks

We’ve all heard of a post-mortem. In business, this means looking back at a problem that has...

Management Systems
4 min read

The Power Of The "NO"- Person

There are many ways to promote organisational agility but none of them involves a black-and-white...

VUCA
6 min read

Winston Churchill's Special Department (To Avoid Groupthink)

In Carol Dweck’s book, Mindset: The New Psychology Of Success, you learn all about a fixed versus...

Management Systems
3 min read

Why Quality Can’t Be Just A Single Department

Quality is a broad term. It means different things for different people, businesses, and...

Quality Management
6 min read

Book Summary: The Checklist Manifesto

Checklists improve outcomes without adding skills. That's a bold statement as making a checklist...

Checklist
4 min read

The Crucial Missing Piece Of Cross-Team Communication

Communication can make or break an organisation. There is huge potential for it to help...

Management Systems
6 min read

Book Summary: Black Box Thinking

Human error is normal. It’s inevitable. In Matthew Syed’s book Black Box Thinking, he points this...

Learning from Failure
4 min read

Customer Experience Is Not Just One Department

Customers are the centre of any business. If your business is going to thrive, then it needs to...

Customer Experience Management
4 min read

What Is Organisational Agility?

Organisational agility is when a company can quickly adapt to changes in their business...

Management Systems
4 min read

Why Safety Walks Are One Of The Best Tools For Safety Managers

Safety audits and safety inspections have emerged as some of the most popular mechanisms to...

Safety Management
3 min read

How To Use Safety Walks To Reduce Injuries

Safety in the workplace has been getting increasing attention in recent years. Despite this, the...

Safety Management
4 min read

How to decrease INJURIES with Safety Audits and Inspections

Nobody wants things to go wrong in the workplace. Many people consider the main purpose of safety...

Safety Management
3 min read

6 Cross-team Collaboration Challenges And How To Overcome Them

If and when you get it right, cross-team collaboration will give your business a massive...

Employee Engagement
3 min read

Why Information Gets Siloed In Most Organisations?

Sometimes, it isn’t a lack of information that businesses struggle with. You can have all the...

Employee Engagement
4 min read

The Secret Piece Of Organisational Change (Cross-team Communication)

It is no longer enough to have a good product or service. We live in a world characterised by ...

Employee Engagement
4 min read

What Does It Mean To Give Every Staff Member A Voice?

Gone are the days of traditional top-down hierarchical leadership workplaces. Today, more and more...

Proactive Reporting
6 min read

Is Your Staff Reinventing The Wheel In Every Inspection Report?

Regular inspections are essential for ensuring quality and maintaining a safe working environment....

Inspection
5 min read

Employee Involvement Is The New Management System

Employee involvement is a key factor in workplace quality and risk management.

It means a...

Incident Reporting
6 min read

How To Boost Incident Reporting With Cross-Team Communication

No matter how carefully we plan, near misses, accidents and incidents happen in the workplace....

Incident Reporting
4 min read

The Five Levels Of Maturity In Auditing

Audits are essential tools for checking that your organisation is keeping up with industry...

Audit Software
4 min read

Why Audits And Inspections Are So Important

No matter what industry you are in, audits and inspections should be a necessary part of...

Learning from Failure
4 min read

How Great Leaders Increase Adaptability

In today’s rapidly evolving world, the only thing we can fully rely on is that things will change.

VUCA
4 min read

Why Failures Are Often Systemic In Nature

Failures are an inescapable part of life. Many institutions have fostered a culture that sees...

Learning from Failure
4 min read

What Is The Cost Of Organisational Inertia?

Like for us individuals, it’s sometimes easy for an organisation to become complacent and relax...

VUCA
4 min read

Why Organisations Need To Be Adaptive In The VUCA World

Whether you’ve heard the acronym or not, VUCA shapes the world in which your business operates....

Checklist
3 min read

The Power of Checklists Against Increasing Complexity

Simply put, jobs are becoming increasingly complex. No matter your level of expertise, you can...

Checklist
2 min read

5 reasons Why Blame Game Is Lame

Research has shown that we expect others to play the blame game rather than own up to their...

Incident Management
3 min read

The Impact Of The Blame Game

Do people in your organisation struggle to take accountability for their mistakes or admit when...

Incident Management
3 min read

Checklist For Transportation Of Dangerous Goods

If you are transporting goods you must check to see whether they are dangerous goods. Each country...

Continuous Auditing
4 min read

Why all logistics companies should conduct vehicle inspections

The World Health Organisation estimates the number of people who die from car accidents each year...

Continuous Auditing
3 min read

The Ambiguity Of Explaining Quality Management

Quality management, quality control, quality assurance - it all sounds like ambiguous jargon,...

Continuous Auditing
3 min read

3 Steps To Optimal Tenant Experience In Facilities Management

To assure quality in facilities management (FM), you have to factor in a number of different...

Continuous Auditing
4 min read

6 Factors For Quality Measurement In Automotive

Managing product quality is important for customer satisfaction and your organisation’s reputation...

Continuous Auditing
4 min read

8 leading Indicators For Quality Control In Retail

There is no clear, infallible single indicator for retail quality. This discourages many retail...

Incident Reporting
4 min read

8 Ways To Get More Signals From Customer Experience

Monitoring customer experience (CX) is one of the most important responsibilities of a retail...

Incident Reporting
4 min read

5 Takeaways: How Metrics Are Shaping the Future of the Safety Industry

This blog post has been originally published in March 2016.

We’ve all been there. We know we are...

Metrics
3 min read

From Cost-centre To Liberating Workplace Satisfaction

In recent years, businesses have started to pay even more attention to the working conditions and...

Incident Reporting
3 min read

How Manufacturers Can Utilise Their Inspection And Audit Data

Data exists in all areas or steps of the supply and value chain - from raw materials and suppliers...

Data & Analytics
4 min read

Incident Reporting Forms For Logistics Companies

Incidents happen in all industries, and logistics is no exception. In logistics, there are various...

Occupational safety
4 min read

What Can Higher Education Learn from Aviation Incident Reporting?

At first glance, the world of aviation and the world of higher education seems to have little to...

Occupational safety
4 min read

Keep Your Staff Updated With COVID-19 Announcements

As more businesses resume office work or adopt a hybrid work approach, COVID-19 safety at work...

Occupational safety
4 min read

15 Issues And Incidents All Ports Need To Record To Increase Involvement

Regular incident reports at ports will ensure faster issue resolution times. This will prevent...

Proactive Reporting
5 min read

The Best Sensors In Retail Are Your Frontline Staff

Let us let you in on a huge retail industry tip: your frontline workers on the ground are your...

Proactive Reporting
3 min read

How Ports And Port Operators Can Increase User Involvement

Ports are busy places. So, when it comes to incident reporting, it really needs to be an “all eyes...

Proactive Reporting
3 min read

Involve All Your Tenants To Give Feedback Today, Not Tomorrow

Providing the best service to your tenants requires you to prioritise tenant feedback and...

Tenant Communication
3 min read

Key And Access Rights Management As Part Of Tenant Portals

Keys are at the centre of property relationships. The exchange of keys defines access and opens up...

Tenant Communication
3 min read

7 Ways COVID-19 Has Changed Health And Safety

COVID-19 has impacted the working world in many long-lasting ways. Health and safety in the...

Occupational safety
4 min read

How To Choose A Case Management Software?

Proper case management is integral to any business and, luckily, there is now a range of software...

Incident Reporting
4 min read

How To Choose An Incident Reporting Software

Incident reporting is essential for problem resolution, which will save you money and ensure a safe...

Incident Reporting
4 min read

Why You Should Involve Service Providers For Tenant Announcements

Tenant involvement and engagement are important aspects of property management and tenant...

Property Management
3 min read

What Do ESG Trends Mean For Tenant Involvement?

Environmental, social and governance. These are the three sustainability factors that all companies...

Property Management
3 min read

4 Reasons Why Logistics Companies Can't Avoid Reporting Incidents

According to the U.S. Bureau of Labor Statistics, the storage and warehousing industry averages...

Safety Management
3 min read

How To Create An Involved Safety Culture

Safety is a vital part of organisational or business management that some companies make the...

Safety Management
3 min read

How The Remote Work Trend Impacts Tenant Involvement

2020 saw a need for remote work like no other as the entire world shut down to combat the COVID-19...

Tenant Communication
3 min read

How Tenants' Wellbeing Expectations Impact Property Management

When you’re a property manager or landlord, the needs, wants, and expectations of your tenants...

Property Maintenance
4 min read

How to Create a Building Inspection Checklist?

This is an updated version of a blog post originally published in October 2016.

Although smaller...

Check List
4 min read

Why Quality Assessments are important for shopping centres?

Shopping centres are hubs of community and social interactions. They are touchpoints for diverse...

Property Maintenance
4 min read

The Objective Way To Assess Quality In Shopping Centres

Shopping centre quality is not something that might make big news headlines. However, it is...

Property Maintenance
3 min read

How To Assess The Quality Of Cleaning And Maintenance

Cleaning quality management and maintenance are important for a lot of public spaces and especially...

Property Maintenance
4 min read

How to use CAPA to drive Continuous Improvement?

Corrective and Preventive Action (CAPA) is a framework which helps organisations to evaluate and...

Quality Management
4 min read

How To Make The CAPA Process Transparent?

Corrective Action Preventive Action (CAPA) is a risk management approach that considers issues and...

Quality Management
4 min read

The Difference of Audits, Inspections, Assessments, and Checks

This is an updated version of a blog post originally published in June 2016.

Audits, Inspections,...

Safety Management
4 min read

Why Quality Assessments Are A Necessity In Facility Management?

A quality assessment in facility management is the examination and report observing the building...

Facility Management
3 min read

5 Tips for Creating Great Checklists

This is an updated version of a blog post originally published in May 2016.

In the process of...

Check Tech
3 min read

8 Types Of Announcements To Keep Your Tenants In The Loop

Making the effort to keep your tenants updated on important developments in their building or area...

Tenant Communication
3 min read

How To Involve Tenants With Announcements And Newsletters

Tenant announcements show occupants that their landlord is in the know, there to help, and open to...

Tenant Communication
4 min read

Occupational Safety: Why is it so important?

This blog post was originally published in April 2016.

Every business has safety risks that could...

Check Tech
5 min read

Why Your Tenants Prefer Mobile Communication Instead of Email or Phone

Tenant announcements are essential for fostering tenant contentedness and, in turn, tenant loyalty...

Tenant Communication
3 min read

How to Categorise Incidents at The Workplace?

This blog post has been originally published in July 2016.

Incident reporting is crucial in every...

Safety Management
5 min read

How to promote Blameless Reporting with organisational culture

Issue reporting and incident reporting tend to be areas of difficulty for most businesses. Many...

Incident Reporting
4 min read

The 3 Types Of Failures

Organisations are vast and complex entities. However, when you observe incident reporting or issue...

Incident Reporting
4 min read

9 Reasons For Failure (Regardless Of Industry Or Department)

Failures are an inevitable part of running a business, organisation, facility, or any other entity....

Incident Reporting
5 min read

Use Safety Observations To Reduce Operating Expenses

The responsibility of creating a safe and secure work environment belongs to all people in the...

Safety Management
4 min read

Whistleblower Examples: Jeffrey Wigand and Unethical Products

The EU Whistleblower Directive hopes to usher in an era of protection for people calling out...

Whistleblowing
3 min read

Whistleblower Examples: Alayne Fleischmann And Securities Fraud

The EU’s Directive pushed reporting and corporate whistleblowing policies into public discussions...

Whistleblowing
4 min read

7 Blogs Every Safety Manager Should Be Reading

This is updated version of the original blog post published in August 2016.

When done correctly,...

Safety Management
4 min read

Whistleblower Examples: Karen Silkwood And Safety Violations

Whistleblowing retaliation from employers, managers, colleagues and other stakeholders, can be...

Whistleblowing
4 min read

Whistleblower Examples: Sherron Watkins And Fraudulent Accounting

With the introduction of the EU’s Directive, whistleblowers can expect better legal protection. The...

Whistleblowing
4 min read

Incident Reporting: 7 Reasons Why It's Indispensable

Incidents and observations come in many types, such as safety incidents and accidents, near...

Check Tech
4 min read

What's The Value Of Failure?

Reporting failures in many organisations is something people would most often rather avoid. Nobody...

Incident Reporting
4 min read

Who Owns The Failures In Your Organisation?

Many of us dread failure. However, failures are how we learn and that's why reporting them is...

Incident Reporting
4 min read

How To Reduce The Organisational Fear Of Failure

Incident reporting in the workplace may be a source of anxiety for many people. However, this is...

Incident Reporting
4 min read

How To Share The Whistleblower Channel With Your Stakeholders?

In 2019, the European Union (EU) issued a directive for the protection of whistleblowers. This was...

Whistleblowing
4 min read

How To Learn From Failures Like Coca-Cola, Netflix, And Amazon

As a business manager, it can sometimes seem more productive and better for your business to shun...

Health and Safety
4 min read

How Managers Should Treat Their Own Failures And Mistakes

Leadership is no easy undertaking, and leaders and managers can often feel that all the pressure of...

Health and Safety
4 min read

How To Increase Your Return On Failure

“Mistakes aren’t a necessary evil. They aren’t evil at all. They are an inevitable consequence of...

Health and Safety
3 min read

How To Use CAPA To Improve Quality

The Corrective Action and Preventive Action process is one of the best ways to determine and...

Quality Management
4 min read

When Can A Whistleblower Go To The Public?

In December of 2019, the European Union passed a bill standardising whistleblower protection across...

Whistleblowing
3 min read

How To Setup An Effective Nonconformity Process

Nonconformities are the input of the Corrective Action and Preventive Action (CAPA) processes. A...

Quality Management
4 min read

What is CAPA and why is it important?

CAPA is the abbreviation for corrective and preventive actions. The term refers to the improvements...

Quality Management
4 min read

5 Types Of Protection To The Whistleblowers In The EU Regulation

Despite the value that whistleblowing brings to an organisation, whistleblowers risk facing...

Whistleblowing
4 min read

5 Factors That Determine The Effectiveness Of A Whistleblower Channel

In recent years, whistleblowing has commanded the corporate management spotlight, encouraging...

Whistleblowing
4 min read

Whistleblower protection: What types of reports are covered?

The European Union’s (EU) Whistleblower Directive welcomes a new chapter for the protection of...

Whistleblowing
6 min read

6 Things Boards Should Know About Whistleblowing

A rise in the prominence of whistleblowing and the development of whistleblowing regulations across...

Whistleblowing
4 min read

Safety Walk vs. Gemba Walk

Safety walks are an essential part of any business’ safety management toolkit. As a supervisor,...

Safety Walks
4 min read

What Is The Difference Between 5S And 6S Audits?

Is your organisation struggling to decide whether to use 5S or 6S audits? Or maybe you’re a...

Leading Indicators
4 min read

How To Assess The Service Providers’ Quality In Your Facility

The state of facilities has an impact on both the staff who work in the space and the people who...

Leading Indicators
4 min read

Why Store Audits Are So Important

The retail industry is more competitive than it has ever been. So, it’s vital that businesses run...

Leading Indicators
5 min read

What Is A Retail Audit?

When talking about audits, most people might think about financial audits. However, when it comes...

Leading Indicators
5 min read

How To Improve Service Provider Communication In Shopping Centres

Between the increase in the number of shopping centres and the boom of e-commerce, it is...

Incident Reporting
3 min read

How Incident Reporting Decreases The Number Of Injuries

Workplace incidents are costly for everyone involved but a simple way to avoid this is through...

Safety Management
4 min read

What Is A Safety Walk?

Safety plans and policies are essential in any workplace. While incident reporting and safety...

Safety Management
4 min read

Why Most Incident Reporting Systems Fail In Universities ?

There are a number of barriers to successful incident reporting at universities. Many workplaces...

Safety Management
4 min read

Why Shopping Centres Should Turn To Fully Mobile Reporting

With internet access and mobile device use continuously on the rise, it makes sense for shopping...

Safety Management
4 min read

18 Observation types Every Shopping Centre Should Be Tracking

There are many factors to consider when managing a shopping centre. One key area is property...

Safety Management
5 min read

13 Crimes To Track For Hotels To Prevent Losses

Hotels are massive business investments that require extensive hotel loss prevention and asset...

Safety Management
5 min read

8 Types Of Audits For Retailers To Improve Operations

Audits are often a source of anxiety for many people, but a retail audit should not be one for...

Audit Software
4 min read

20 Incident Types Every Hotel Must Track

What kind of things do you need to take into account to be prepared for hospitality incident...

Safety Management
9 min read

16 Incidents every University and School should be reporting

University incident reporting, as well as school incident reporting, are critical for the...

Safety Management
4 min read

6 ways to Engage Students in Incident Reporting

Student incident reporting can be an incredibly effective way of bringing about change in important...

Safety Management
5 min read

3 Reasons Why To Categorise Whistleblowing Cases

When it comes to whistleblowing, case management can make all the difference. If the management is...

Whistleblowing
5 min read

5 Obstacles For Memorable Tenant Experiences

As a property manager, having happy tenants should be your top priority. You need to consider what...

Leading Indicators
4 min read

What Is The Cost Of A Workplace Injury?

Workplace injuries happen every day. Although it might be difficult to put an exact number on how...

Leading Indicators
4 min read

"It happened only once so it's not a big deal"

There are many reasons why incidents, mistakes or wrongdoings in the workplace go unreported. This...

Leading Indicators
4 min read

The Costs Of Poor Tenant Experience

COVID-19 has without a doubt challenged many businesses in ways that they couldn't predict. These...

Leading Indicators
4 min read

9 Crimes Every Retail Store Must Track To Prevent Losses

Retail crimes account for significant losses in the retail industry around the world. A 2020...

Leading Indicators
7 min read

How To Engage Drivers For Safety Reporting In Transportation?

Safety reporting is essential in the transportation industry. It allows employers to put systems in...

Leading Indicators
4 min read

11 Types Of Incidents To Report In The Transportation Industry

In our previous blog post about 5 Health And Safety Issues In The Transportation Industry, we...

Leading Indicators
6 min read

5 Health And Safety Issues In The Transportation Industry

We know that people in the transportation industry, such as long-distance drivers, already have...

Leading Indicators
4 min read

20 Types of Incidents all Retailers should be Reporting

In retail, many things can go wrong. A worker might get injured or experience a near miss...

Leading Indicators
10 min read

Year Round Up: 2020

This year has without a doubt been a special and unforgettable year, which in itself has posed a...

2020
6 min read

What To Include In Your Move-in And Move-out Inspection Checklists

Conducting thorough commercial space inspections has many benefits. The main reasons to do them is...

Property Management
4 min read

How to use move-in and move-out inspection reports effectively

Move-in and move-out inspections are assessments of property spaces to check conditions before and...

Property Management
4 min read

The Importance Of Move-in And Move-out Inspections

The relationship between landlords and tenants requires honesty and accountability. But, that is...

Property Management
4 min read

COVID-19 Inspections and Audits: What Should You Know?

COVID-19 has been a whirlwind requiring drastic changes to how companies operate. The hospitality,...

Risk Management
6 min read

Product Highlight: Anonymised Reporting with incy.io

For whistleblowing confidential and anonymous reporting is a prerequisite for every user. However,...

Product highlights
4 min read

How whistleblowing builds COVID-19 resilience?

We’ve noticed two big trends emerging lately: the EU whistleblowing directive and lockdown orders...

Health and Safety
3 min read

Is Blame Game Ruining Your Safety Culture?

Mistakes are all the time at all types of organisations from aviation to healthcare and from...

Safety Management
6 min read

The Contextual Categorisation Of Safety Observations

Safety observations are a topic on every safety managers’ table at the moment. Googling the keyword...

Safety Management
7 min read

Decoding Risk Management with Erik Engstrand

Nearly all real estate assets being impacted by COVID-19, we sat down remotely with Erik Engstrand,...

Risk Management
6 min read

Turn your property into a community of happy tenants

During the pandemic there’s been a massive increase in the demand for more timely information about...

Property Management
5 min read

11 Reasons Why Most Safety Management Systems Fail To Engage Employees

Do you know the saying, “a chain is only as strong as its weakest link”? In safety management, the...

Safety Management
8 min read

Why Safety Is Everyone’s Responsibility (tip: it’s the culture)

It’s not a new idea, is it? Safety is everyone’s responsibility! Imagine working at a construction...

Safety Management
4 min read

8 Tips on How to Manage Whistleblowing Cases Effectively

Whistleblowing is the term used to describe the employee reports about wrongdoing. Confidential...

Whistleblowing
6 min read

Apprehending Whistleblowing with Miikka Karimo

With whistleblowing being a hot topic due to the upcoming EU Directive, we interviewed Miikka...

Whistleblowing
11 min read

Why Is Whistleblowing So Important?

We like to point out to the importance of whistleblowing and open reporting but let's first give a...

Whistleblowing
12 min read

The Difference Between Anonymous and Confidential Reporting

The ethics of a company are oftentimes affected by whistleblowers. A whistleblower is someone who...

Incident Reporting
6 min read

What Is A Whistleblower?

As the EU Whistleblowing Directive nears, whistleblowing is becoming a hot topic for all...

Reporting Tool
6 min read

6 Tips On How To Improve Incident Reporting

Near misses, accidents, injuries, damages to property, theft, harassment... When these things...

Incident Reporting
5 min read

How To Write An Incident Report?

An incident is any situation that causes damage to property or people. It can also be a condition...

Incident Reporting
7 min read

5 Things To Consider When Choosing A Whistleblowing Channel

In our previous posts in this series we have covered what considerations you need to make if your...

Reporting Tool
6 min read

Why Email Is A Dead End For Tenant Communication?

When the news of COVID19 spreading across the globe reached the point of no return, a lot of...

Property Management
5 min read

How To Improve Retail Loss Prevention With Leading Indicators?

Running a business is all about profit. Part of making the highest profit is remembering that the...

Leading Indicators
4 min read

What is near miss reporting?

A manufacturing warehouse employee - let’s call her Jane - clocks into work for the day. It’s early...

Incident Reporting
5 min read

Onboarding Remotely: Kasper's Story

Our newest recruit, Kasper, joined Falcony almost completely remotely. His first months have also...

Life At Plan Brothers
2 min read

This is why your current whistleblowing channel is (likely) outdated

Let’s consider a hypothetical story. You’ve noticed how the CFO of your company has accepted...

Whistleblowing
5 min read

Product Highlight: Signature questions in Falcony | Observe

Since the inception of Falcony | Observe, we envisioned making reporting and managing all types of...

Product highlights
5 min read

Product Highlight: Linked Observations in Falcony | Observe

One of the most requested features we have ever received from our customers for Falcony | Observe...

Product highlights
5 min read

How to determine if a Whistleblowing channel is confidential?

“Confidentiality is the essence of being trusted.”- Billy Graham

The new EU-wide whistleblowing...

Whistleblowing
5 min read

How does the EU Whistleblowing Directive protect whistleblowers?

The new EU-wide whistleblowing directive takes action in December 2021. It requires organisations...

Whistleblowing
4 min read

What does the EU Whistleblowing directive mean for organisations?

The new EU Whistleblowing directive was entered into action in December 2019, and with it started...

Whistleblowing
3 min read

Product Highlight: How to Build Organisational Hierarchies in Falcony | Observe

Organisations come in as many shapes and sizes as there are companies and industries. Even though...

HSEQ Management Tool
6 min read

Seven plus one books every (safety) manager should read in 2020

“When you repeat a mistake, it’s not a mistake anymore. It’s a decision.” 

— Paul Coelho.

Reading...

Safety
7 min read

Product Highlight: Task and Assignee Escalation in Falcony

Getting the right information on tasks and tickets about incidents and observations can be a...

HSEQ Management Tool
5 min read

Four tips to improve the diversity of your safety programme

This blog post follows the series of diversity in safety. Read the previous blog posts by following...

HSEQ
5 min read
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Involve your stakeholders to report

At Falcony, we create solutions that multiply the amount of observations and enable our customers to gain greater understanding of what’s going on in their organisations, areas of responsibility and processes.