Posts by Kaarle Parikka
Understanding Different Types of Losses in Retail and How to Prevent Them (updated guide)
Losses in the retail industry can have a significant impact on a retailer's profitability,...
What is hazard identification? (Updated guide 2026)
Hazard identification is a critical process that underpins safety, risk management, and the...
Lobby Services in Modern Facilities - Beyond the First Impression
In most organisations, the lobby is the first space anyone encounters - employees, visitors,...
Mystery Shopping - What It Reveals About Customer Experience?
Customer experience professionals know that what leaders intend and what customers feel are rarely...
Tenant Manuals 101 - Building Trust and Enhancing Tenant Experience
In an era where digital communication tools are plentiful, many organisations underestimate the...
What is CAPA? A Comprehensive Guide for 2026
This is an updated version of our original blog post that was published in 2021.
CAPA is the...
Environmental Audits - How to Ensure Compliance and Improve Sustainability?
Environmental...
Lobby Services in Modern Facilities - Beyond the First Impression
In most organisations, the lobby is the first space anyone encounters - employees, visitors,...
NPS Surveys Explained - Measuring and Improving Customer Loyalty
In customer experience, few metrics have sparked as much debate — and delivered as much value — as...