Gemba Walks Are About Observations

Improvement methodologies come and go, but some principles stand the test of time. One such practice is the Gemba walk—a cornerstone of lean management philosophy.

Gemba, a Japanese term meaning "the real place" or "where the work is done," emphasizes the importance of direct observation and involvement at the point where value is created. In essence, Gemba walks are about observation—an art form that transcends industries and disciplines, fostering a culture of continuous improvement.

Understanding Gemba Walks

At its core, a Gemba walk involves leaders, managers, or stakeholders going to the shop floor, office floor, or any place where work is performed, to observe processes, talk to employees, and gain insights into the real challenges and opportunities facing the organization. Whether it's a manufacturing facility, a healthcare setting, or a software development team, the principles of Gemba walks remain the same.

The Power of Observation

Observation lies at the heart of Gemba walks. It's not just about witnessing activities; it's about seeing with fresh eyes, asking the right questions, and truly understanding the underlying dynamics. Through keen observation, leaders can uncover inefficiencies, identify bottlenecks, and spot opportunities for improvement that may go unnoticed from behind a desk.

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Building a Culture of Involvement

Gemba walks also serve as a powerful tool for fostering employee involvement and empowerment. When leaders actively involve with frontline workers, it sends a message that their perspectives and experiences are valued. This creates a culture of openness and collaboration, where employees feel comfortable sharing ideas for improvement and taking ownership of the processes they're involved in.

The Importance of Gemba Leadership

Effective Gemba walks require more than just physical presence; they demand active participation and leadership by example. Leaders must be genuinely curious, attentive, and empathetic, striving to understand the challenges faced by their teams and supporting them in finding solutions. By demonstrating a commitment to continuous improvement through regular Gemba walks, leaders inspire confidence and trust among employees.

Driving Continuous Improvement

Ultimately, the goal of Gemba walks is to drive continuous improvement throughout the organization. By identifying opportunities for optimization and addressing root causes of inefficiency, teams can streamline processes, enhance quality, and deliver greater value to customers. Moreover, Gemba walks instill a mindset of experimentation and learning, encouraging teams to test new ideas, iterate on solutions, and adapt to changing circumstances.


Gemba walks are more than just a management tool; they're a philosophy—a way of thinking and operating that prioritizes observation, involvement, and continuous improvement. By actively participating in Gemba walks, leaders can gain valuable insights, empower their teams, and drive positive change throughout the organization. In a world of constant disruption and complexity, the ability to see things as they truly are—to go to the "real place" where value is created—remains as relevant as ever. So, let's take a step forward, observe with intent, and embark on a journey of improvement together.

If you're looking for a platform for gemba walks that is hyper-easy to use, Falcony | Platform ticks all the boxes for mobile and offline use, checklist creator and two-way communication, has built-in workflows for multiple use cases and more, test drive our audit platform or contact us for more information:

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We are building the world's first operational involvement platform. Our mission is to make the process of finding, sharing, fixing and learning from issues and observations as easy as thinking about them and as rewarding as being remembered for them.‍

By doing this, we are making work more meaningful for all parties involved.

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