How better safety builds quality?

Safety and quality management are two interrelated aspects of any successful organization.

While they may appear distinct, they share a strong synergy that can significantly impact an organization's overall performance and success. In this blog, we will explore the relationship between safety and quality management and how a commitment to better safety practices can build better quality outcomes.

  1. Common Goals:

    • Reduction of Errors: Both safety and quality management aim to minimize errors and defects. In safety, this relates to avoiding accidents and incidents, while in quality, it involves producing products or services that meet or exceed customer expectations.

    • Continuous Improvement: Both disciplines emphasize the importance of continuous improvement. In safety, organizations strive to identify and mitigate hazards and risks continually. In quality, the focus is on enhancing processes to achieve better results.

  2. Culture of Accountability:

    • Safety: A strong safety culture encourages employees to take responsibility for their own safety and that of their colleagues. This culture of accountability extends to quality as employees become more conscientious about the quality of their work.

    • Quality: In the pursuit of quality, employees are accountable for the accuracy and precision of their work, reducing the likelihood of errors that could compromise safety.

  3. Risk Mitigation:

    • Safety: Identifying and mitigating safety risks is fundamental to safety management. This risk-focused approach can also be applied to quality management to reduce the risk of producing subpar products or services.

    • Quality: The identification and mitigation of quality-related risks can indirectly enhance safety by preventing defects or malfunctions that might compromise safety.

  4. Enhanced Processes:

    • Safety: Safety initiatives often involve process reviews and improvements to eliminate hazards and enhance safety protocols. These process enhancements can lead to more efficient and reliable operations, indirectly contributing to better quality outcomes.

    • Quality: Quality management processes such as Six Sigma and Total Quality Management (TQM) emphasize process optimization. These efforts can uncover safety-related issues and help streamline safety protocols.

Practical guide for setting up an incident reporting process

  1. Employee Involvement:

    • Safety: Involved employees are more likely to report safety concerns and actively participate in safety initiatives. A culture of safety engagement can spill over into quality-related activities, where engaged employees are more committed to delivering high-quality work.

    • Quality: Quality initiatives often involve employee participation in process improvement efforts. Engaged employees are more likely to identify opportunities for quality enhancement and actively contribute to solutions.

  2. Customer Satisfaction:

    • Safety: Organizations with strong safety records often have better reputations, leading to increased customer trust and satisfaction.

    • Quality: High-quality products or services are more likely to meet or exceed customer expectations, leading to greater customer satisfaction and loyalty.


The relationship between safety and quality management is clear: better safety practices can lead to better quality outcomes, and vice versa. Organizations that recognize and leverage this synergy are better positioned for success. By fostering a culture of accountability, continuous improvement, risk mitigation, and employee involvement in both safety and quality management, organizations can achieve a harmonious balance that enhances their overall performance, reputation, and success.

Are you looking for a tool to report incidents or any other issues in your organisation? Falcony | Observe ticks all the boxes for incident management, is easy to customise, enables real dialogue and is a lot more. 

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We are building the world's first operational involvement platform. Our mission is to make the process of finding, sharing, fixing and learning from issues and observations as easy as thinking about them and as rewarding as being remembered for them.‍

By doing this, we are making work more meaningful for all parties involved.

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