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Blog posts and articles by Falcony

Posts tagged with "customer-experience-management"

Why Quality Can’t Be Just A Single Department

Quality is a broad term. It means different things for different people, businesses, and...

Quality Management
6 min read

Customer Experience Is Not Just One Department

Customers are the centre of any business. If your business is going to thrive, then it needs to...

Customer Experience Management
4 min read

8 leading Indicators For Quality Control In Retail

There is no clear, infallible single indicator for retail quality. This discourages many retail...

Incident Reporting
4 min read

8 Ways To Get More Signals From Customer Experience

Monitoring customer experience (CX) is one of the most important responsibilities of a retail...

Incident Reporting
4 min read

Involve your stakeholders to report

At Falcony, we create solutions that multiply the amount of observations and enable our customers to gain greater understanding of what’s going on in their organisations, areas of responsibility and processes.