All posts
Tenant Experience Starts With Involvement
A tenant's experience with commercially-leased premises and the person managing the premises is...
Tenant Involvement Builds Tenant Loyalty
Commercial property management, like all services, focuses on customer satisfaction. By involving...
New name, new platform, new narrative
Us having just turned into a ten-year old company, it's a great time to move into the next...
The Most Common Tenant Experience Pitfalls
COVID-19 forced many businesses to stop operating during periods of national lockdown. Many...
What The Customer Success Profession Can Teach Property Asset Managers
Property asset managers typically have many responsibilities that include many different...
How To Create An Organisational Habit Of Incident Reporting
An estimated 2.3 million workers experience work-related injuries or deaths each year. Often,...
The Problems Of Functional And Departmental Sub-Cultures
Functional and departmental subcultures are inevitable. A subculture is born within an...
The Keystone Habit Of Safety-Critical Organisations
It’s been proven that workplace safety is not only vitally important to the well-being of...
How To Maximise The Engagement Of Frontline Staff?
Frontline staff are the first glimpse that customers get into any business. Having these employees...