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Blog posts and articles by Falcony

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Tenant Experience Starts With Involvement

A tenant's experience with commercially-leased premises and the person managing the premises is...

Tenant Communication
6 min read

Tenant Involvement Builds Tenant Loyalty

Commercial property management, like all services, focuses on customer satisfaction. By involving...

Tenant Communication
3 min read

New name, new platform, new narrative

Us having just turned into a ten-year old company, it's a great time to move into the next...

Company updates
9 min read

The Most Common Tenant Experience Pitfalls

COVID-19 forced many businesses to stop operating during periods of national lockdown. Many...

Tenant Communication
4 min read

What The Customer Success Profession Can Teach Property Asset Managers

Property asset managers typically have many responsibilities that include many different...

Tenant Communication
4 min read

How To Create An Organisational Habit Of Incident Reporting

An estimated 2.3 million workers experience work-related injuries or deaths each year. Often,...

Incident Reporting
4 min read

The Problems Of Functional And Departmental Sub-Cultures

Functional and departmental subcultures are inevitable. A subculture is born within an...

Management Systems
6 min read

The Keystone Habit Of Safety-Critical Organisations

It’s been proven that workplace safety is not only vitally important to the well-being of...

Occupational safety
4 min read

How To Maximise The Engagement Of Frontline Staff?

Frontline staff are the first glimpse that customers get into any business. Having these employees...

Management Systems
5 min read

Involve your stakeholders to report

At Falcony, we create solutions that multiply the amount of observations and enable our customers to gain greater understanding of what’s going on in their organisations, areas of responsibility and processes.