Posts by Kaarle Parikka
Environmental Audits - How to Ensure Compliance and Improve Sustainability?
Environmental performance is no longer a side topic for HSEQ professionals - it sits firmly at the...
Mystery Shopping - What It Reveals About Customer Experience?
Customer experience professionals know that what leaders intend and what customers feel are rarely...
Tenant Manuals 101 - Building Trust and Enhancing Tenant Experience
In an era where digital communication tools are plentiful, many organisations underestimate the...
What is CAPA? A Comprehensive Guide for 2026
This is an updated version of our original blog post that was published in 2021.
CAPA is the...
Lobby Services in Modern Facilities - Beyond the First Impression
In most organisations, the lobby is the first space anyone encounters - employees, visitors,...
NPS Surveys Explained - Measuring and Improving Customer Loyalty
In customer experience, few metrics have sparked as much debate — and delivered as much value — as...
What Is Device Registry and Why Does It Matter for Asset Management?
If you’ve ever inherited a facility where assets are tracked across spreadsheets and emails, you’ll...
What is ESG Communication and Transparency?
Environmental, Social, and Governance (ESG) considerations are now firmly embedded in the strategic...
12 Common Checklists Used in Churches and Congregations
Churches and congregations, like any other organisation, require structure, planning, and due...