KPIs For High Involvement Teams: Involvement Rate

Gone are the days when employees were okay with simply being informed about workplace occurrences that don't directly concern them. 

The modern employee expects to be involved in work areas that affect their life at work, like occupational safety and incident reporting. They want to actively participate in such areas. 

This is a good thing for organisations, as increased employee involvement comes with many benefits. For example, employee involvement can boost reporting rates, adoption rates and completion rates. The more employees who report their observations, the higher these rates will be. 

So, it’s clear that employee involvement is very important. But how exactly do you measure it? This is where involvement rates come in. By calculating your involvement rate, you can measure and track how involved your employees are.

How To Measure Involvement

To understand how to calculate your involvement rate, you need to understand the variables involved in this calculation. The important ones you need to know are your adoption rate, reporting rate, and completion rate. 

Your adoption rate is an indication of how well people adopt your safety software and use it for a specific purpose (eg. the reporting of safety-related observations). 

The adoption rate is usually measured as a percentage. It is typically considered to be successful around the 65% mark. 

Your reporting rate is the number of observations made by an average employee. You can calculate your reporting rate by dividing the total number of observations by your total number of employees. 

Completion rates focus on what actually gets done based on the number of safety signals, risks, and initiatives. They are usually the most difficult to calculate and track, as they require complete transparency of safety tasks and what has been completed and what hasn’t. 

Given the difficulty of tracking completion rates, there are two ways you can calculate your involvement rate. One method involves completion rates and one does not. 

The first method calculates the involvement rate with the following formula: 

Adoption Rateˆ2 x Reporting Rate x Completion Rate = Involvement Reporting Rate


We include the adoption rate to the power of 2 because involvement is highly dependent on the majority of people participating in the process. 

The simplified method of calculating involvement uses the same formula but removes the completion rate:

Adoption Rateˆ2 x Reporting Rate = Involvement Reporting Rate


What Is A Good Involvement Rate?

Having an involvement rate of 1 or 2 is average and anything below this is bad. If your involvement rate lies within this range then you need to put some work into your employee involvement strategy. 

A score between 2 and 5 is considered good, anything between 5 and 10 is great, and above 10 is awesome!


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Final Thoughts

Calculating your employee involvement rate is not as complicated as it sounds. Use either of these formulas to get an idea of how involved your employees are. This will make it easier for your organisation to work towards an involved workforce and enjoy all the benefits associated with this.


If you're looking for a platform to collect more data to have better involvement KPIs, we've got you covered. Falcony is easy-to-use, boosts two-way communication, has customisable workflows, automated analytics, vast integration possibilities and more. Start your 30-day trial or contact us for more information.

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We are building the world's first operational involvement platform. Our mission is to make the process of finding, sharing, fixing and learning from issues and observations as easy as thinking about them and as rewarding as being remembered for them.‍

By doing this, we are making work more meaningful for all parties involved.

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