Posts by Lauri Räty
Anonymous Feedback Channels - Encouraging Honesty and Building Trust
Customer experience professionals understand better than most that silence is rarely a sign of...
7 min read
Near Miss Reporting - Why It’s the Secret to Preventing Accidents?
Every organisation has near misses - moments where something almost went wrong. A falling object...
8 min read
Safety Observations - Turning Everyday Insights into Safer Workplaces
In high-risk industries, safety isn’t created in the boardroom — it’s shaped on the ground, in the...
8 min read