Posts by Arttu Vesterinen
Book Summary: The Checklist Manifesto
Checklists improve outcomes without adding skills. That's a bold statement as making a checklist...
Book Summary: Black Box Thinking
Human error is normal. It’s inevitable. In Matthew Syed’s book Black Box Thinking, he points this...
Customer Experience Is Not Just One Department
Customers are the centre of any business. If your business is going to thrive, then it needs to...
How To Use Safety Walks To Reduce Injuries
Safety in the workplace has been getting increasing attention in recent years. Despite this, the...
Why Information Gets Siloed In Most Organisations?
Sometimes, it isn’t a lack of information that businesses struggle with. You can have all the...
Is Your Staff Reinventing The Wheel In Every Inspection Report?
Regular inspections are essential for ensuring quality and maintaining a safe working environment....
The Five Levels Of Maturity In Auditing
Audits are essential tools for checking that your organisation is keeping up with industry...
Why Failures Are Often Systemic In Nature
Failures are an inescapable part of life. Many institutions have fostered a culture that sees...
The Power of Checklists Against Increasing Complexity
Simply put, jobs are becoming increasingly complex. No matter your level of expertise, you can...