ISO 37002 is an international standard for implementing and maintaining a whistleblower protection program. The standard was developed by the International Organization for Standardization (ISO), a global organization that develops and publishes international standards.
- The scope of the whistleblower protection program and the types of misconduct that it covers: ISO 37002 specifies that the whistleblower protection program should cover all employees and other stakeholders of the organization, including contractors, suppliers, and customers. The program should also cover a wide range of misconduct, including financial crimes, corruption, fraud, gross negligence, health and safety violations, environmental violations, and discrimination.
- The principles and values that should underpin the program: ISO 37002 specifies that the whistleblower protection program should be based on the principles of transparency, integrity, and impartiality. The program should also be based on the values of respect, fairness, and trust.
- The roles and responsibilities of different stakeholders in the program: ISO 37002 specifies that management should take the lead in establishing and maintaining the whistleblower protection program, but all stakeholders should be involved in its implementation and operation. Employees should be encouraged to report misconduct and should be protected from retaliation for doing so. External parties, such as external auditors, should also be involved in the program as appropriate.
- The procedures for reporting misconduct and handling disclosures: ISO 37002 specifies that the organization should establish clear and accessible procedures for employees to report misconduct. The procedures should be confidential and secure, and should be available through multiple channels, such as a hotline or an online platform. The organization should also establish procedures for handling disclosures, including conducting investigations, taking corrective actions, and providing feedback to whistleblowers.
- The measures that should be taken to protect whistleblowers from retaliation: ISO 37002 specifies that the organization should take measures to protect whistleblowers from retaliation, such as by providing support and guidance to whistleblowers, monitoring for retaliation, and taking disciplinary action against individuals who retaliate against whistleblowers.
- The communication and training that should be provided to ensure that the program is understood and supported by all stakeholders: ISO 37002 specifies that the organization should communicate the whistleblower protection program to all stakeholders and provide training to ensure that the program is understood and supported. This may include providing information on the types of misconduct that the program covers, the procedures for reporting misconduct, and the measures that are taken to protect whistleblowers from retaliation.
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