Tuska is an annual open-air event where heavy metal fans from Finland and abroad get together. In 2017, Tuska was held for the 20th time, and it still proves to be Finland’s biggest festival if market leadership is measured by the consumption of brewery products (link to Finnish newspaper Iltalehti). There were 12,000 visitors on the second festival day alone, which is a new record for a single day. All in all, the three-day event had around 30,000 visitors. But we’re not here today to discuss brewery products or attendance. Instead, we want to talk about safety management.
Even when heavy metal is blasting, beer is flowing, and the crowd is thick, disturbances aren’t a problem at Tuska. The festival has a good reputation among the police. “I bet that the festival was quite dull for the police again this year since there are no mentions of it in our reports. The tradition goes on. And that’s a good thing,” states inspector Arto Laitinen from the Helsinki Police Department, who was interviewed by Iltalehti.
While the organisers set the tone for a safe event, it’s the strong community spirit that makes it happen. Workers, volunteers, and visitors all work toward a common goal, which is to have a fun and safe event.
The sense of community was seen firsthand by our Brazilian Lead Designer Lucas, who attended the festival. “Last year in Tuska, I participated in a mosh pit, when suddenly I noticed that my wallet was gone. A moment later, a stranger walked to me and handed my wallet back, because I had dropped it. Nothing was taken from it. I don’t believe that I could encounter this kind of behaviour at many other events.”
Safety is a sum of many things. It all starts with committed individuals who find safety as a key part of the organisation’s culture of operations, just like Tuska’s workers, volunteers, and visitors have adopted safety as an important part of their own actions.
Even though the management team of a company can make a lot of strategic decisions to advance safety, change does not happen in the ivory towers. It takes the staff’s commitment to ensure that the company’s safety approach shows in the practical work. From a safety manager’s point of view, one of the most important things is to have workers commit to developing safety as part of the daily routine.
Basically, the commitment to advancing safety means that workers adopt specific actions and include incident reporting in their daily routines. It’s impossible to intervene with possible problems and threats if the decision-making body doesn’t hear about them.
The graph above is made after Fogg Behavior Model, and it demonstrates challenges regarding the commitment of the workers. The difficulty of reporting (ability) can often hinder commitment. The observations might be logged into a report model that is then emailed to the people in charge of safety. To make conclusions from the observations and the deviations, the collected data must be then analysed with Excel or another computer program. However, an easy action itself doesn’t guarantee the functionality of the whole process. The workers also require education and instruction so that they understand the benefits of the renewed process (motivation).
Bottlenecks in the process may lead to a place where observations are not reported at all or where the information doesn’t end up in the right hands. In both cases, the observations don’t result in learning.
Incident and event reporting is the core know-how of our company. We developed the Falcony app because we wanted to lower the threshold of reporting observations and simplify and enhance the reporting process as a whole. If you have any questions about the Falcony application, don’t hesitate to contact us.
Metrics and KPIs set the foundation for Safety Management. If you are interested to learn more, check out our FREE guide:
We are building the world's first operational involvement platform. Our mission is to make the process of finding, sharing, fixing and learning from issues and observations as easy as thinking about them and as rewarding as being remembered for them.
By doing this, we are making work more meaningful for all parties involved.
More information at falcony.io.