How Ports And Port Operators Can Increase User Involvement

Ports are busy places. So, when it comes to incident reporting, it really needs to be an “all eyes on deck” situation. With multiple daily departures and arrivals, any issues in the port must be reported instantly. The immediate logging of incidents will ensure an efficient resolution. This will prevent costly delays that can bring entire port operations to a standstill.

Here, we will consider 5 ways in which ports can improve user involvement in incident reporting.

1. Make Sure Every Employee Understands Their Importance

For effective incident reporting, everyone needs to be on board. Make sure you communicate to every single employee the importance of alerting operations management to any issue. No matter if they are big or small. 

In terms of port maintenance and safety, you need to emphasise the importance of incident reporting to your field staff, security guards, and technical personnel. These people are integral to smooth, safe sailing operations in your port!


2. Implement a Platform with an Open Link Option

A recommendation is that you adopt one, centralised platform for every observation that is made in the port. This way, incident reports can be collected, managed, and followed up on all on one platform. Make sure there is an open link option, granting everyone access to the platform. This way, every employee can do their part to report incidents and ensure smooth port operations.


3. Make it Easy for People to Report

Ease of reporting is one way to encourage engagement. Your centralised platform should be intuitive and easy for all employees to use. You should be able to report from anywhere, on any device. 

Mobile supported platforms are particularly useful as so many people do most things on their phones these days!

Practical guide for setting up an incident reporting process

4. Follow-up on Reported Observations and Communicate

Once you have resolved an issue, contact the employee who reported it and update them on the situation. This will show them how useful their engagement was, and encourage them to report future incidents.


5. Share the Success of Resolution

On a larger scale, sharing weekly incident reports and resolutions with all employees is important so that they stay updated about what was reported in the port and provide continued encouragement to keep reporting observations the have. It will, additionally, demonstrate in real-time the importance of efficient incident reporting and management.


Final thoughts

The more employees actively reporting incidents, the faster any issues can be brought to attention. In turn, this means that you as the port operator can reach resolutions faster as well. This encourages safe, smooth working conditions for all. 

Efficiency is key in ports, where a single problem can delay the entire operation. Port delays impact companies and customers and can result in lost revenue that was preventable.


Are you looking for a tool to improve safety and efficiency management, feedback, as well as other reactive reporting processes in your organisation? Falcony | Observe ticks all the boxes for low-threshold reporting, analytics and follow-up actions. Is easy to customise, enables real dialogue, anonymous reporting, and a lot more.

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We are building the world's first operational involvement platform. Our mission is to make the process of finding, sharing, fixing and learning from issues and observations as easy as thinking about them and as rewarding as being remembered for them.‍

By doing this, we are making work more meaningful for all parties involved.

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